RingCentral 的云通信推动 Cresa 的全球扩张
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 建筑物
- 电信
用例
- 人员跟踪与监控
- 时间敏感网络
关于客户
Cresa 是全球最大的租户房地产公司，成立于 1993 年，总部位于马萨诸塞州波士顿。该公司每年为全球 776 个城市的 61 个不同行业的客户处理约 5,000 笔商业房地产交易。 Cresa 的商业模式强调客户服务，这意味着其员工将大量时间花在与客户会面和实地考察上。该公司不断寻求吸引高科技客户并扩大其全球足迹。
挑战
Cresa 是全球最大的租户房地产公司，在支持其移动员工和吸引高科技客户方面面临着挑战。该公司的业务模式强调客户服务，这意味着员工 60-70% 的时间都花在路上与客户会面和实地考察。 Cresa 的技术高级副总裁 David Nuss 的目标是让他们随时可以使用数据。然而，该公司较旧的通信工具无法胜任这项任务。此外，Nuss 希望吸引高科技客户，这是一个快速增长的商业房地产市场。他认为，采用与科技公司相同的平台将有助于消除 Cresa 作为一家“老旧、古板的房地产公司”的形象。
解决方案
Nuss 选择 RingCentral 作为 Cresa 的通信平台，因为它为不同平台提供了单一解决方案。 RingCentral 汇集了通信部分、会议部分、协作空间，甚至还支持传真功能，该功能仍在房地产行业中使用。 RingCentral 移动应用程序是支持 Cresa 移动员工的关键，让经纪人可以随时通过手机联系到他们。他们可以接收传真、处理会议、接听电话以及拨打任何他们想要的号码。 RingCentral 与 Salesforce 的集成也很重要，因为它提供了 Cresa 以前没有的业务洞察力。每个电话、注释、活动及其结果都会在 Salesforce 中捕获，为决策提供有价值的数据。随着 Cresa 的发展，RingCentral 基于云的平台可以快速轻松地设置新办事处，甚至在海外也是如此。
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