技术
- 功能应用 - 企业资源规划系统 (ERP)
- 传感器 - 相机/视频系统
适用行业
- 零售
- 电信
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
关于客户
DAZ Systems, Inc. 是一家全球 Oracle 白金合作伙伴,总部位于加利福尼亚州埃尔塞贡多。该公司成立于1995年,拥有350名员工,专门帮助全球企业部署Oracle ERP应用程序。在过去的十年中,DAZ 已为媒体、制造、生命科学和零售等众多行业的公司完成了 500 多个 ERP 实施。该公司拥有一支多元化的员工队伍,大约有 30 名员工在总部工作,其中三分之二的员工由在美国各地客户办公室现场提供 Oracle 实施服务的顾问组成,第三个团队负责处理远程支持,位于美国各地和印度海得拉巴。
挑战
DAZ Systems, Inc. 是全球 Oracle 白金合作伙伴,专门为各行业的企业部署 Oracle ERP 应用程序。该公司在美国有 250 名员工,在印度有 100 名员工,其通信基础设施面临着重大挑战。该公司为其三个团队提供了三种不同的电话服务:总部过时的基于 PBX 的系统、为顾问提供的手机以及为印度海得拉巴团队提供的单独电话系统。此外,该公司还有视频会议解决方案,但由于成本原因,其使用受到限制。 DAZ 支持和托管副总裁 Eric Andresen 认识到改进的必要性。 PBX 不再受支持,美国和海外团队之间的通信有限且成本高昂,而且该公司缺乏全天候 800 号码。安德烈森的计划是将这些不同的系统整合到一个基于云的业务通信系统中。
解决方案
Andresen 选择 RingCentral 作为 DAZ 通信挑战的解决方案。 RingCentral 提供广泛的功能,包括电话服务、团队协作平台 (RingCentral Glip) 以及扩展语音和视频会议 (RingCentral Meetings™)。此外,RingCentral 与其他流行软件应用程序的集成也是一个显着的优势。 RingCentral 解决方案的成本也很有吸引力。 DAZ 以前为视频会议支付的费用与 DAZ 相同,他们能够通过 RingCentral 获得更多功能。其中包括直接连接印度的全球电话服务、真正全天候的 800 号码以及流动业务线路。它还包括使用 Meetings 进行高清视频会议以及使用 Glip 进行团队协作。因此,DAZ 能够替换安全性较低且不一致的聊天客户端,并在全球员工中实施 Glip。
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