公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- DocuWare document management system
技术栈
- SAP accounting software
- Siemens-Nixdorfs BS2000 operating system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 采购
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Sedus Stoll AG 由 Albert Stoll 于 1871 年创立,是欧洲领先的办公椅、通讯设备家具和多功能家具制造商之一。该公司拥有 8 家欧洲子公司和 30 多个国际销售办事处,共有 1123 名员工,2003 年的总收入为 1.243 亿欧元。该公司曾获得多项高级奖项和 DIN ISO 9001 文件合规认证,是第一家根据欧盟标准通过生态审计的德国家具公司。优质、环保的生产加上灵活、以订单为导向的生产流程是 Sedus Stoll 最重要的特点。创新、符合人体工程学设计的家具以及以客户为导向的销售和服务是该公司的主要优势。
挑战
Sedus Stoll 是欧洲一家领先的办公家具制造商,其文档管理流程面临挑战。生产材料的采购流程非常复杂,而且分散在多个部门和地点。这种分散的流程导致信息访问延迟很长,导致大量文档副本被发送到不同的办公室。内部邮件服务因递送大量纸张而超负荷。多年来,创建了越来越多的工作副本和本地信息子目录;很快,任何寻找信息的人都不得不依靠同事的记忆。这些信息经常通过电话交换,这使得数字传输特别容易出错。除了众多私人子文件夹外,采购信息还可以通过缩微胶片获取。销售和会计部门可以使用两台缩微胶片阅读器来检索订单确认和发票。由于有如此多的工作副本信息,查找所需文件变得更加繁琐和困难。
解决方案
Sedus Stoll 决定实施一个文档管理系统,以实现面向流程的电子归档,并可从公司内的任何位置进行访问。该公司选择了 DocuWare 文档管理系统。所有传入和传出的文件都归档在中央 DocuWare 文档池中。所有部门和地点的员工都可以轻松访问。主机系统上生成的记录(例如传出的订单、信用票据、订单确认或传出的发票)将收集为假脱机文件,并使用从会计数据库中提取的索引信息自动归档到 DocuWare 中。传入的纸质文件贴上条形码并进行扫描。索引数据自动从主机系统获取。如果不存在相应的数据库,则手动对文档进行索引。这确保所有文档都可以立即从每个有权查看它们的员工的桌面上获取。
运营影响
数量效益
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