技术
- 功能应用 - 企业资产管理系统 (EAM)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
- 设备与机械
适用功能
- 设施管理
- 维护
用例
- 资产生命周期管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
Pillars 基督教学习中心由创始人 Melissa 和 Geren Anderson 建立,在德克萨斯州圣安东尼奥地区运营着八个充满活力的学前班地点。该中心致力于确保为每个儿童(从婴儿期到 12 岁)提供一个安全、有保障的培育环境。安德森夫妇将 The Pillars 设想为一个综合网络,为家庭提供卓越的护理和教育服务。他们的商业头脑和热情的有力结合使他们敏锐地意识到顶级设施在成功运营幼儿园中所发挥的关键作用。
挑战
Pillars Christian Learning Center 是德克萨斯州圣安东尼奥市的一个由八所幼儿园组成的网络,在管理和跟踪其不断扩大的幼儿园链以及所有建筑、教育和 IT 相关资产方面面临着重大挑战。事实证明,电子邮件和电子表格等传统方法不足以满足快速发展的组织的需要。该中心需要一个简单而有效的解决方案来跟踪其众多设备的成本和位置。为工作人员提供一个易于访问的平台来报告问题对于确保这些问题能够及时确定优先级并委托给他们的团队或外部承包商至关重要。考虑到维护人员的规模,高效的承包商管理至关重要。最终目标是维持一个始终确保年轻学习者的安全和舒适的系统——所有这些都在有限的预算内。
解决方案
该中心采用了综合资产管理解决方案eSSETS。工作人员从打电话顺利过渡到登录 eSSETS 并报告问题。他们发现没有一个请求会被忽视,并且他们会定期收到请求状态的更新,直到完成。将购买的新设备添加到 eSSETS 数据库中已成为惯例,并注明保修到期日期和覆盖范围细节。分配给特定地点、教室和工作人员的所有设备都得到有效跟踪。该平台的简单性使设施和行政经理能够独立培训员工,很少需要联系 eSSETS 寻求支持。积极主动的 eSSETS 支持团队定期检查,以确保不需要任何帮助。
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