适用行业
- 医疗保健和医院
用例
- 时间敏感网络
关于客户
Matchis 基金会是荷兰干细胞捐赠者中心,不仅为荷兰乃至全球的癌症患者提供生命线。该基金会拥有超过 326,000 名潜在干细胞捐赠者的详细信息,预计每年增加 30,000-40,000 名新志愿者。该基金会致力于促进干细胞捐赠,以挽救数十万需要干细胞移植的人的生命。该基金会与匹配的捐赠者联络,并为干细胞捐赠的进行做好一切准备。它致力于提高工作流程的效率,以处理越来越多的阳性干细胞匹配。
挑战
荷兰干细胞捐献中心 Matchis 基金会由于潜在捐献者登记册的扩大,面临着捐献者请求的稳步增长。该基金会拥有超过 326,000 名潜在干细胞捐赠者的详细信息,预计每年增加 30,000-40,000 名新志愿者。这种增长导致干细胞捐赠请求每年增加 20%,从而增加了管理捐赠流程的团队的工作量。该过程涉及一系列受到法规严格控制的步骤,包括与匹配的捐赠者讨论捐赠程序和风险、安排体检和医院预约。现有流程严格但耗时,并且涉及大量手动数据输入。该基金会需要一个自动化解决方案,以便在找到匹配时有效地管理和处理捐赠者请求和捐赠。
解决方案
Matchis 基金会使用由 IT 合作伙伴 Indocs 设计和实施的 K2 Software 实施了新的解决方案。该软件每月自动为 25-40 名匹配的捐赠者生成所有必要的表格,创建任务清单,并突出显示捐赠者服务团队需要完成的最紧急的步骤,从而显着提高了基本捐赠者服务的效率。该软件还使团队能够一目了然地查看捐赠者请求的状态,轻松共享信息并提高工作效率。 K2 Five 工作流程会自动使用捐赠者的详细信息填充六个或更多表格,为每个匹配的捐赠者节省最多 75 分钟。它还会自动生成包含所有相关参考详细信息的电子邮件标题,从而为团队节省了一个多小时创建与每个匹配捐赠者相关的 15 到 20 封电子邮件的时间。新流程确保根据荷兰立法、欧盟指令以及世界骨髓捐赠者协会 (WMDA) 制定的干细胞捐赠全球识别、筛选和测试法规,正确完成所有管理步骤,没有人为错误。
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