技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 零售
- 电信
适用功能
- 产品研发
- 销售与市场营销
用例
- 虚拟培训
服务
- 软件设计与工程服务
- 培训
关于客户
Entel 是一家在智利和秘鲁运营的领先电信公司。该公司拥有超过 2000 万移动用户,是这些国家电信行业的主要参与者。 Entel 拥有复杂的 IT 传统,并面临来自更敏捷的竞争对手的日益激烈的竞争。为了保持竞争力并响应市场机会和客户偏好,该公司于 2017 年启动了雄心勃勃的数字化转型计划。这涉及更换几乎所有核心系统,以建立适合数字时代的敏捷架构。该公司的旗舰移动应用程序 Mi Entel 在智利和秘鲁拥有超过 400 万月活跃用户。
挑战
Entel 是智利和秘鲁的一家领先电信公司,由于其复杂的 IT 传统,面临着来自更敏捷的竞争对手的激烈竞争。该公司拥有超过 2000 万移动用户和超过 24 亿美元的年收入,因此需要更快地响应市场机会和客户偏好。 2017 年,Entel 推出了 Transformación Digital Entel (TDE),这是一项雄心勃勃的计划,旨在将公司转变为完全数字化的电信公司。这涉及更换几乎所有核心系统,以建立适合数字时代的敏捷架构。为了加速这一转型,Entel 寻求一种新的应用程序开发方法,以实现更快的开发、支持持续交付、避免遗留债务并支持世界一流客户体验的开发。
解决方案
Entel 采用 OutSystems 来加速移动和 Web 应用程序的开发。第一个项目是重新开发 Mi Entel 移动应用程序内的“预付费”配置文件。 OutSystems 顾问领导了这个项目,并由 Entel 开发人员组成的小团队进行跟踪。为了扩大开发人员队伍,Entel 建立了 OutSystems 培训学院,到 2018 年中期,Entel 拥有 40 名经过认证的 OutSystems 开发人员。截至 2018 年底,OutSystems 为智利消费者使用的 Mi Entel 移动应用程序 100% 提供支持。该应用程序提供直观的自助服务选项,因此客户可以更轻松地与 Entel 互动、订购产品和服务,并通过预付费或后付费移动、电视和互联网控制他们的选项。如今,Entel 拥有近 100 名开发人员,分为 13 个小组,开发和增强 28 多个 OutSystems 应用程序。
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