Exceed.ai > 实例探究 > 通过对话式人工智能促进销售并简化潜在客户培养

通过对话式人工智能促进销售并简化潜在客户培养

适用行业

消费品
设备与机械

适用功能

销售与市场营销

用例

语音识别

关于客户

ResellerRatings 是一家精品公司，致力于让购物者成为他们喜爱的品牌的代言人。他们向企业提供用户生成的内容，以提高其覆盖范围和转化率。

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挑战

ResellerRatings 的销售团队规模有所缩小，需要一种解决方案来在不增加员工人数的情况下扩大推广并引导转化工作。

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解决方案

ResellerRatings 实施了 Exceed.ai 的对话式 AI 技术，以自动化耗时的流程和低价值任务，使销售团队能够专注于更高级别的任务。

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运营影响

The implementation of Exceed.ai’s Conversational AI technology transformed ResellerRatings’ operations, turning them into a 'well-oiled machine'. The technology took over low-value tasks, freeing up the team to focus on more strategic tasks. The AI also provided valuable insights into customer behavior, which the company used to improve their content and onboarding process. One of ResellerRatings’ biggest wins, an upsell to an existing client, originated with an Exceed.ai sequence. The company was also able to identify gaps in their onboarding process and make necessary changes, improving the overall customer experience. The insights gained from Exceed.ai have helped ResellerRatings determine their future direction, including hiring needs and product improvements.

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数量效益

ResellerRatings was able to schedule 45 qualified meetings in one month, up from an average of one or two per month.
The company was able to redirect their limited manpower towards higher-level tasks, saving hundreds of manpower hours.
Exceed.ai’s technology helped ResellerRatings reel in clients that were on the verge of churning, improving customer retention.

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