仅需 48 小时即可实现灵活、轻量级的流程自动化
公司规模
Large Corporate
地区
- Europe
国家
- Switzerland
产品
- Camunda BPM
技术栈
- Camunda Optimize
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
适用功能
- 销售与市场营销
- 商业运营
用例
- 过程控制与优化
服务
- 软件设计与工程服务
- 培训
关于客户
Helsana 是瑞士最大的医疗保险公司，为四分之一的瑞士人提供保险。该公司已运营 100 年，每月处理约 1.1 亿瑞士法郎的保险索赔和付款。尽管规模庞大、历史悠久，但 Helsana 仍在努力应对过时的纸质流程，这些流程减慢了其运营速度，并阻碍了其为客户提供在线产品购买和审批服务。由于过去在流程自动化项目中的负面经历，该公司也不愿意做出改变。
挑战
瑞士最大的医疗保险公司 Helsana 正在努力应对阻碍其运营的传统纸质流程。该公司无法让客户轻松地在线购买和批准产品，而这一功能在保险行业已变得司空见惯。由于过去使用单一、集中式流程引擎的负面体验，公司对进行必要的流程变更存在阻力。过去的这些流程自动化项目需要长时间的额外工作、脆弱的代码和昂贵的咨询费。挑战在于改变人们对现代、轻量级和灵活的流程自动化的观念，并展示它如何使整个企业受益。
解决方案
Helsana 决定实施 Camunda BPM，这是一种现代、轻量级且灵活的流程自动化解决方案。实施从一个简单的概念验证 (POC) 开始，旨在证明将 Camunda BPM 非侵入式引入 Helsana 的后端生态系统不仅是可能的，而且非常简单。目标是在网站上进行简单的客户自助服务签名，使客户能够验证身份并直接在线购买产品。POC 团队与业务流程所有者合作，充分利用他们的先天知识，成功地用 Camunda 建模的 BPMN 流程替换了旧用户界面中的传统代码。此外，该团队基于 Camunda Optimize 构建了一个“Helsana 流程驾驶舱”，可以一目了然地显示自助服务签名流程的状态以及是否存在需要解决的瓶颈。
运营影响
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