公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- Camunda Platform
- Tasklist
- Optimize
技术栈
- Java
- React
- Microservice architecture
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 软件设计与工程服务
关于客户
Münchener Hypothekenbank eG 是一家位于德国的独立房地产银行。其核心业务领域是住宅和商业房地产的长期融资。作为 Genossenschaftliche FinanzGruppe 的成员,其合作伙伴包括 Volksbanken 和 Raiffeisenbanken。该银行一直在寻找新的创新方法来保持竞争力。2019 年,它开始与 Camunda 合作,协调和自动化其私人客户业务中的内部流程,具体来说,就是引导收到的邮件、内部发布发送的邮件,以及跨不同系统在贷款申请方面跨部门合作。
挑战
慕尼黑抵押银行是一家独立的房地产银行,该银行正在寻找创新方法来保持竞争力,并决定协调和自动化其私人客户业务的内部流程。然而,其现有的流程优化系统有其局限性。这三个流程 - 定向收到的邮件、内部发布外发邮件以及跨不同系统的部门间贷款申请协作 - 依赖于相同的流程引擎,因此无法独立于其他流程对一个流程进行维护。此外,这些流程缺乏可自由配置的功能和接口,导致复杂性增加和错误率更高。
解决方案
慕尼黑抵押银行决定转向基于 Java 的微服务架构,以解耦现有流程并消除变通方法的需要。使用 React 创建了新的全公司任务列表和针对手动流程任务的定制用户界面。该银行根据内部建议选择了 Camunda。重新提交任务等功能可从 Camunda 直接使用。以前被纳入现有流程模型以执行相同功能的复杂临时构造现在可以从流程模型中删除,从而大大提高了专业和技术的可读性。
运营影响
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