DocuWare > 实例探究 > Georg Fischer DEKA：满足最高要求的系统

Georg Fischer DEKA：满足最高要求的系统

公司规模

SME

地区

Europe

国家

Germany

产品

DocuWare
MFG/PRO
Tobit
Ascent Capture

技术栈

Document Management System
ERP System
Communication Software
Form Recognition Software

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction
Cost Savings

技术

应用基础设施与中间件 - 数据交换与集成
分析与建模 - 过程分析

适用行业

航天
汽车
化学品

适用功能

离散制造
质量保证
销售与市场营销

用例

自动化制造系统
供应链可见性(SCV)

服务

系统集成
软件设计与工程服务

关于客户

Georg Fischer DEKA GmbH 是一家管道系统专家，总部位于德国 Dautphetal。该公司以其定制制造而闻名，以满足不同行业的特殊需求。来自世界各地的客户都依赖于 Georg Fischer DEKA 生产的现代塑料管道系统。该公司的竞争优势包括其对顶级品质的重视以及创造高度定制的产品。例如，这家塑料制造商为空客 340 和 380 的客舱空气通风提供管道系统。快速的产品周转是一项关键标准：必须在 24 小时内交付替换零件。该公司的仓库里堆满了 500 多种不同尺寸的管道，这些管道全部由各种材料制成，批量生产或定制。该公司拥有 112 名员工。

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挑战

管道系统专家 Georg Fischer DEKA GmbH 面临着一项挑战，因为他们必须存档大量生产数据。产品责任相关法律要求所有制造文档必须安全保存 50 年以上。由于存储空间需求不断增加，该公司正在寻找一种替代纸质存档的方法。此外，该公司将此视为重新思考和重组公司沟通方式的机会。过去，每个工作组以及每个员工都有自己的归档系统。记录都是手动组织、复制和归档到活页夹中。然后，每年过后，这些文件都会被放置在中央存储空间中，只有授权员工才能访问。搜索任何旧记录都相当困难，而且需要花费大量时间。部门之间的任何文件交换通常都很麻烦，甚至更加耗时。客户查询无法快速处理，因为文件必须通过“管道邮件”在建筑物内移动。

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解决方案

公司领导层决定在 DocuWare 销售合作伙伴 DMS Vertriebs GmbH 的帮助下创建一个电子档案。订单处理部门的员工测试了由 QAD 的 ERP 系统 MFG/PRO 处理的全自动归档系统。两周内，文档管理系统 (DMS) 便运行完美。如今，公司的所有部门都在使用中央文档池：销售、生产、质量控制、会计、维护、运输和仓库。每天大约有 200 个流程（涉及多达 600 张纸）被归档。ERP 系统生成的各种记录，例如订单、装运单据、应收账款发票，过去需要打印、复印、打孔并放入活页夹中。现在，该过程完全自动进行，所有这些文档都使用内置的客户编号和名称进行索引，并进行组织和安全存储。任何授权人员只需单击鼠标即可访问这些相同的文档。发票仍可打印并通过邮件发送给客户。中央文档库的记录还可以打印到电子篮子中，然后使用通信软件 Tobit 通过传真或电子邮件发送。

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运营影响

The central archive is especially enjoyed by the Production Department’s staffers. Various parameters that occur during production are collected and documented as Production Papers – this might include measurements, handwritten notes, drawings or documents that were generated with MFG/ PRO. As soon as the production of a certain type of pipe is completed, these papers are now labeled with a barcode. This is where the capturing software Ascent Capture by Kofax comes in, which adds onto DocuWare additional features for form recognition. It enables them to handle a variety of forms and handwritten notes, to recognize as well as evaluate them. The results and any other relevant materials are archived fully automatically in the central document pool due to the integration of Ascent Capture and DocuWare. Now they are available with a few clicks of a mouse.
Quality Control can also access some of this data and use the information they gather for their tasks. In this way, the move to electronic filing has significantly improved the communication between departments.
The customer is noticing the difference as well. Because of document management, the staff has demonstrated more competence: fast and accurate information about the latest status of a project is certainly well received by customers, not just the quick sending of invoices or delivery slips. This kind of help can easily be provided electronically, sometimes even arriving by e-mail on a client’s PC while they are still on the phone.

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数量效益

The company invested 70,000 Mark at that time into its DMS project – a sum that was amortized in two years.
Every day about 200 processes – that involve up to 600 sheets of paper – are archived.

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