GigSalad 转而使用带宽来提供更高质量的通信 API，以帮助艺术家获得演出机会和活动主办方预订人才
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Bandwidth Communications API
- GigSalad Booking Platform
技术栈
- APIs
- VoIP
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 销售与市场营销
用例
- 对话机器人
服务
- 系统集成
关于客户
GigSalad 是预订娱乐活动的顶级在线市场。该平台吸引了专业人士和派对策划者，充当预订活动的双向沟通平台。艺术家可以获得演出机会，派对策划者可以举办一生难忘的活动，所有这些都在一个地方完成。GigSalad 为其用户提供电子商务和消息传递解决方案，以实现无缝的预订体验。短信是其客户在几分钟内沟通和解决细节的必不可少的方式，否则可能需要数周时间。
挑战
GigSalad 是一个在线人才市场，将全国各地的人才与活动主办方联系起来。该平台的消息传递系统面临着挑战，而消息传递系统是其服务的关键部分。在成为 Bandwidth 客户之前，GigSalad 使用基于电信公司的电子邮件网关在其成员之间发送消息。然而，当他们需要扩大规模以满足对服务的需求时，他们之前提供商的消息传递率大幅下降。这是一个大问题，因为 GigSalad 客户严重依赖其消息传递功能来发起预订。
解决方案
为了应对消息传递系统的挑战，GigSalad 转而使用 Bandwidth 以获得更高质量的通信 API。Bandwidth 通过其通信 API 提供坚如磐石的消息传递，这是一种稳定的消息传递选项，可以扩展以适应 GigSalad 的增长，而无需花费大量资金。有了这个更好的解决方案，GigSalad 的消息传递体验得到了改善。GigSalad 现在每天通过其预订平台内置的无缝 API 发送数千条短信。这为人才和潜在客户之间开辟了更大的沟通渠道。
运营影响
数量效益
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