Tata Consultancy Services > 实例探究 > TCS 帮助 SAP 加速自动化

TCS 帮助 SAP 加速自动化

技术

分析与建模 - 机器学习
分析与建模 - 机器人过程自动化 (RPA)

适用行业

设备与机械
金融与保险

适用功能

维护
采购

用例

对话机器人
租赁金融自动化

服务

云规划/设计/实施服务

客户

SAP SE

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关于客户

SAP SE是一家德国跨国软件公司，总部位于巴登-符腾堡州瓦尔多夫。它开发企业软件来管理业务运营和客户关系。该公司是全球领先的企业资源规划软件供应商。

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挑战

SAP 正在寻找对不断增加的云交易数量的敏捷响应

近年来，许多组织寻求越来越多的可配置云组件交易。为了跟上需求，企业不得不减少手动活动，并扩展和自动化订单管理、主数据维护、财务报告等流程。

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解决方案

TCS 和 SAP 建立了一个卓越中心，以实现流程自动化并支持业务需求。

作为联合创新计划的一部分，TCS 和 SAP 为 SAP Intelligent Robotic Process Automation* (RPA) 平台建立了卓越中心 (CoE)，该平台使用人工智能、应用程序编程接口、元数据和机器学习来改进机器人. CoE 提供执行关键自动化项目所需的专业知识。

CoE 减少了处理大量云交易所需的人工接触点。机器人的战略部署在预售、坏账准备、银行对账和采购等领域实现了多个复杂步骤和功能的自动化。

由于 SAP 文化中已经内置了自动化，因此使用 SAP 智能 RPA 平台扩展流程很容易。

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运营影响

The establishment of the CoE and the deployment of the SAP Intelligent RPA platform led to significant operational improvements for SAP. The automation of multiple complex steps and functions in areas like presales, bad debt provisioning, bank reconciliation, and procurement led to a significant reduction in human intervention. This not only improved efficiency but also allowed SAP to process high volumes of cloud deals on time. The CoE also enabled SAP’s lines of business to employ automation solutions independently, thereby meeting customer expectations and boosting productivity. Furthermore, the CoE has a clear roadmap for further innovation, ensuring that SAP can continue to improve its operations and stay ahead of the curve.

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数量效益

300% average increase in execution speed
16 intelligent RPA bots deployed in finance, sales, and IT
100% reduction in manual effort

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