公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® appliances
技术栈
- Microsoft Office 365
- Amazon Web Services
- Microsoft Azure
- Google Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
用例
- 远程协作
- 远程资产管理
服务
- 云规划/设计/实施服务
关于客户
客户是一家政府机构,致力于提供高质量的服务以支持该国公民和游客。这需要数千名敬业员工的共同努力和复杂的信息技术 (IT) 环境。混合环境包括与供应商无关的多云服务环境,包括 Amazon Web Services、Microsoft Azure 和 Google Cloud,扩大了共置 (Co-lo) 数据中心托管设施的使用,数千个远程服务位置以及客户和员工广泛使用的 Web、数字和基于云的应用程序。该机构正在进行数字化转型和数据中心迁移项目,以提高机构为其公民提供的服务。
挑战
该政府机构正在进行数字化转型项目,包括推出基于云的 Microsoft Office 365 服务并在两个 Equinix Co-lo 数据中心建立运营。该机构需要对这些新平台进行额外的可视性和实时监控。IT 团队意识到,如果没有额外的 nGenius InfiniStreamNG (ISNG) 智能数据源,他们将无法实时监控这些新平台。ISNG 技术需要支持 40G 网络速度,并提供额外的存储空间以进行按需数据包捕获和事后故障排除。该项目时间紧迫。
解决方案
通过在两个 Co-Lo 上部署 ISNG 设备,该机构获得了对 Office 365 性能和新建立的 Equinix 服务交付环境的必要可见性。在沿网络边缘配置 ISNG 时,IT 团队能够识别和排除潜在瓶颈以及从 Co-lo 设施到互联网服务提供商 (ISP)、云平台和 Office 365 服务的网络流量切换。凭借对网络边缘的新可见性,IT 团队能够使用现有的 nGeniusONE 工作流程来识别影响员工访问 Outlook 电子邮件服务的 Office 365 性能问题。IT 还可以通过在 Equinix Co-lo 上配置额外的 ISNG 扩展存储单元 (ESU) 来访问大量取证数据。
运营影响
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