H&J Martin：通过传统和创新赢得信任
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
- Ireland
产品
- DocuWare
技术栈
- Document Management System
- CAFM System
- Mardak ERP
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 库存管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
H&J Martin 是一家家族企业，成立于 1839 年。该公司总部位于北爱尔兰贝尔法斯特，在英国、爱尔兰和欧洲设有办事处。H&J Martin 已发展成为欧洲领先的设施管理服务提供商。该公司负责公共建筑、零售空间、办公楼或整个工业厂房的维护和管理。该公司强调以价值为中心的公司理念：将所有员工、客户和供应商视为真正的合作伙伴。H&J Martin 每月生成约 12,000 份工程师服务报告、3,000 份供应商销售发票和大量纸张。
挑战
H&J Martin 是欧洲领先的设施管理服务提供商，其纸质业务和行政流程方法面临挑战。该公司每月生成约 12,000 份工程师服务报告、3,000 份供应商销售发票和大量纸张。纸质系统的漫长搜索和处理时间影响了员工获取所需信息的能力。2010 年，H&J Martin 设施管理团队决定是时候用集成文档管理系统取代纸质方法了。该公司希望大幅减少大量纸质副本，并节省未来的存档空间。他们还需要一个可以与现有软件环境集成并可在以后扩展的系统。
解决方案
H&J Martin 之所以选择 DocuWare，是因为其模块化设计和可选接口提供了高度的灵活性，尤其是在与现有软件环境集成以及以后扩展系统方面。DocuWare 档案库是 H&J Martin 新文档管理概念的核心。各种各样的业务文档都存储在结构化的目录中，并具有明确定义的访问权限。这些文档包括传统的客户数据、发票、服务报告以及跟踪员工工时和绩效的表格。与合作伙伴组织和客户的文档交换通过门户解决方案进行。据 H&J Martin 称，现在大约 90% 的供应商和分包商文档都以这种方式数字化并捕获到系统中。其余纸质文档的数字化由部门安装的强大文档扫描仪处理。
运营影响
数量效益
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