Headsets.com 使用 Vonage 构建了联系中心的联系中心
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Vonage Business Communications
- Leitner headsets
技术栈
- Unified Communications
- Contact Center Solution
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 零售
- 电信
适用功能
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Headsets.com 是美国耳机专家，已有 25 年历史，为 150 多万家企业提供高品质、符合人体工程学的有线或无线耳机，用于办公或远程工作。作为北美领先的耳机供应商，该公司以其无与伦比的客户服务而自豪，并称之为“客户喜爱”。从始至终，在每个接触点，Headsets.com 的客户体验都至关重要。该公司是 Leitner 耳机的主要零售商。
挑战
Headsets.com 是北美领先的耳机供应商，该公司正在使用一种过时的传统本地解决方案，这种解决方案无法提供灵活、可靠的连接来支持未来的混合和远程工作。该公司需要一种解决方案，使其代理能够在整个组织内进行协作，以最有效地服务客户、解决他们的问题并创造出色的客户体验。挑战在于找到一种解决方案，可以从同一平台提供无缝集成，使代理能够选择何时、何地以及如何“在办公室”。
解决方案
为了满足高标准的客户体验，Headsets.com 求助于 Vonage Business Communications (VBC)，为现场和混合工作员工提供灵活、统一的通信体验。它与 Vonage 的联系中心解决方案集成，以提高工作效率和个性化、智能的客户连接。借助 Vonage，Headsets.com 团队能够战略性地构建内部和外部通信工作流程，为客户和员工提供卓越的体验。Vonage 提供的解决方案使 Headsets.com 代理能够在整个组织内进行协作，以最有效地服务客户、解决他们的问题并创造出色的客户体验。
运营影响
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