医疗服务提供商走向数字化
公司规模
Large Corporate
地区
- America
国家
- Brazil
产品
- DocuWare
- Kodak i9610 Archive Writer
技术栈
- Digital Imaging
- Microfilming
- Server Management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 采购
- 质量保证
用例
- 远程资产管理
- 网络安全
服务
- 系统集成
- 数据科学服务
关于客户
UNIMED 是巴西南部最大的健康保险公司，在南里奥格兰德州设有 30 个办事处，分布在 800 多公里外。UNIMED 网络内的每位医生都是 UNIMED 联盟的部分所有者，因此医生对整个组织的高效运作有着既得利益。每个办事处的运营方式都像是一家独立的公司；但是，所有办事处共享文档。UNIMED 保存着大量文件，包括医疗记录、医院病历、医生声明等。该公司在管理这些文件方面面临挑战，正在寻找一种解决方案来数字化和高效管理这些记录。
挑战
UNIMED 是巴西南部最大的健康保险公司，在管理大量文件方面面临挑战，包括医疗记录、医院病历、医生声明等。该公司在 800 多公里范围内设有 30 个办事处，每个办事处都作为独立实体运营，但所有办事处之间共享文档。原始文件不能离开原办事处，因此每 15 天就会在办事处之间来回发送患者记录和账单的副本进行处理。这导致同一信息在多个不同地点有多个副本。当患者访问网络内的 UNIMED 医生时，医疗记录和账单文件将在当地 UNIMED 办事处进行处理和存储。如果患者寻求第二意见或选择在另一个城市看 UNIMED 医生，两个办事处必须相互收取费用。由于第二位医生不容易获得原始测试结果，因此这个复杂的过程通常导致测试重复两到三次。这消耗了组织的利润和效率，并导致 UNIMED 需要维护大量记录。
解决方案
UNIMED 实施了 DocuWare，每月以数字方式管理 130 万个患者账户和超过 180 万页信息。利用先进的技术，UNIMED 能够同时对记录进行数字化和缩微胶卷处理，符合联邦记录保留法。数字信息被编入索引并存储在通信服务提供商 Brasil Telecom 管理的安全服务器上。使用 DocuWare 的 AUTOINDEX 模块，缩微胶卷位置编号（例如：卷 22 帧 75）将作为索引词自动添加到每个图像中。30 个办事处中的每一个都可以全天候访问以电子方式存储在 DocuWare 中的知识，并可以根据需要在线搜索和查看文档。记录的缩微胶卷副本存储在一个中心位置。DocuWare 强大的安全功能使 UNIMED 能够设置访问权限并保护患者隐私，同时为医生提供一种高效、简单的方法来共享测试结果和其他记录。
运营影响
数量效益
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