医疗保健部门利用 NETSCOUT 确定 EMR 速度变慢的原因
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliance
- nGenius Visibility-as-a-Service
技术栈
- Citrix services
- EMR application
- SIP trunking technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 测试与认证
关于客户
客户是一家美国医疗保健组织，由于越来越多的患者需要专科护理，以及通过战略并购，该组织在过去十年中实现了惊人的增长。近 50,000 名兼职和全职员工为患者提供广泛的医疗服务，从紧急护理和职业医学到门诊物理康复和治疗。该医疗保健组织的企业网络非常复杂，为几乎全美 125 多家医院和 1,500 家诊所和健康中心提供治疗和应用。由于需要提供优质的患者护理以及数十亿美元的收入，因此安全可靠地提供患者治疗是该医疗保健组织的首要任务 - 这意味着提供与患者护理相关的应用服务也至关重要。
挑战
医疗机构面临着一项重大挑战，即确定医生、临床医师、理疗师和护理人员在使用电子病历 (EMR) 应用程序时报告的运行速度变慢的原因。该应用程序至关重要，因为它保存着与患者健康、诊断、治疗历史、药物等相关的所有信息。运行速度变慢的原因可能来自任何地方 - 集中式数据中心、通过 WAN 链接到达医院和诊所、EMR 本身、可能与 Citrix 服务有关，或者与医院、诊所或端点网络中的某些问题有关。IT 人员还在努力为服务和社区建立应用程序和网络基准指标，以了解什么是正常的、高质量的性能。他们还遇到了语音和统一通信 (UC) 问题、会话初始协议 (SIP) 故障以及诊所报告的语音和其他服务性能不佳。
解决方案
IT 人员对替代方案进行了全面评估，以了解与他们的 EMR 和 Citrix 服务、语音质量和 SIP 中继技术以及远程医院和诊所的最终用户速度下降相关的最紧迫问题。为了获得全面的可见性，IT 团队选择了 NETSCOUT 的 nGeniusONE 服务保证解决方案，该解决方案在定制的现成 (COTS) 设备上安装了 InfiniStreamNG 软件，该解决方案通过自适应服务智能™ (ASI) 技术从数据包分析中提供智能数据，以保证其环境中的服务。为了立即从新的可见性中受益，医疗保健机构还签订了 nGenius 可视化即服务 (nVaaS) 的合同，这有助于实施他们的 nGeniusONE 平台并配置 NETSCOUT® 解决方案以立即进行故障排除。利用 nGeniusONE 解决方案以及他们的 nVaaS 专家，故障排除得出结论，他们识别并监控了自定义 EMR 应用程序，包括以前未知的应用程序流程和层级，以便快速响应服务的缓慢问题和错误。
运营影响
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