技术
- 分析与建模 - 过程分析
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 教育
- 医疗保健和医院
适用功能
- 销售与市场营销
- 仓库和库存管理
用例
- 库存管理
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
HealthStream, Inc. 总部位于田纳西州纳什维尔,提供基于互联网的解决方案和服务,以满足医疗保健行业的培训和教育需求。该公司主要致力于提高合规性、培养员工队伍和降低风险。 HealthStream 为全美 1,200 多家组织提供服务,其中包括十大制药公司中的八家和十大医疗器械公司中的九家。 HealthStream 成立于 1990 年,并于 1999 年 3 月开始营销其基于互联网的解决方案。HealthStream 在科罗拉多州丹佛市和田纳西州富兰克林市设有办事处,拥有约 160 名员工。
挑战
HealthStream 是一家为医疗保健行业提供基于互联网的解决方案的提供商,在管理其快速增长的业务方面面临着挑战。该公司正在努力有效地跟踪各个流程的进度,特别是其定价请求流程。对定价请求的高效、及时响应对于满足客户需求和扩大 HealthStream 的客户群至关重要。该公司需要一个流程管理解决方案,能够处理销售团队提出的严格的定价请求周转,并足够灵活地跟踪其他流程,例如软件实施、差旅请求、IT 硬件和软件请求以及费用报告。该公司的 IT 经理对于承诺和投资软件实施后可能无法满足他们的需求犹豫不决。 HealthStream 正在寻找一种经济高效且不需要大量前期投资的解决方案。
解决方案
HealthStream 于 2005 年实施了 Integrify OnDemand,这是一种基于 Web 的工作流程管理工具,可自动执行请求并简化审批流程。该软件为负责处理请求、最大限度地减少数据输入并简化审批和履行请求的人员提供表单创建、路由定义和跟踪工具。 Integrify 是基于网络的,允许用户轻松访问和管理审批流程。该解决方案消除了通常与劳动密集型流程(例如手动纸张处理和电子邮件请求)相关的问题,并且与纸质流程相比,可以将每笔交易的成本降低 60% 至 90%。 Integrify 的 OnDemand 解决方案通过 Internet 提供 Integrify 的全部功能,无需安装和维护软件。它降低了实施流程管理解决方案时的风险、成本和时间。公司无需在自己的站点上安装软件,而是可以直接访问由 Integrify 维护的软件、更新和基础设施,从而腾出时间和资源来专注于业务。
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