健康混合云助力市政当局提供高质量医疗服务
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE Service Assurance platform
- NETSCOUT nGenius Packet Flow Switch (PFS)
- NETSCOUT InfiniStream appliance
技术栈
- IoT
- Unified Communications and Collaboration (UC&C)
- Virtualization
- Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
- 城市与自治市
适用功能
- 维护
- 物流运输
用例
- 过程控制与优化
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
客户是加利福尼亚州的一家政府机构，是美国第二大综合市政医疗保健系统。该机构运营着 19 多个医疗中心和诊所、4 家医院，每年运营预算为 40 亿美元。该机构拥有 19,000 多名员工，每年为 670,000 多名患者提供世界一流的医疗保健服务。该机构的 IT 基础设施是其运营的重要组成部分，支持向患者提供医疗保健服务。该机构的 IT 服务和应用程序对于护理人员提供患者护理至关重要。该机构的 IT 专业人员需要在高度敏捷和不断变化的环境中做出实时决策，就像医疗保健人员一样。
挑战
作为美国第二大综合市政医疗保健系统，加州政府机构面临着多项挑战。该机构需要利用物联网 (IoT)、统一通信与协作 (UC&C)、虚拟化、云和持续软件交付。此外，对医疗保健提供商至关重要的本地数字服务还包括电子病历 (EMR)、电子健康记录 (EHR) 和企业资源规划 (ERP) 系统。但这还不是全部。Oracle® 数据库、Microsoft Exchange® 电子邮件服务、自带设备 (BYOD) 计划和政策对于医疗保健提供商团队和整个行业都至关重要。因此，对整个 IT 基础设施具有全面的端到端可视性的要求是由关键、任务和患者关键数据的无缝流动所要求的。事实上，仅 EMR 请求每天就被提出数百万次。随着数字系统和自动化的复杂性不断增加，服务交付路径中任何地方出现问题的可能性也在增加，这可能会严重影响患者护理。这意味着 IT 部门必须在服务性能问题演变为医疗保健问题之前就采取措施。这家南加州机构面临的一些具体挑战包括：了解容量利用率、自动、端到端地了解 IT 链内的所有服务依赖关系和相互关系、维护不断发展的 IT 基础设施、自动化软件交付和基础设施变更流程、隔离和解决服务交付基础设施问题、临床应用程序 24/7/365 全天候可用性、应用程序和数字服务的上下文分析。
解决方案
该机构之所以选择 NETSCOUT nGeniusONE 服务保障平台（包括 InfiniStream 设备和 nGenius PFS），是因为它具有无与伦比的监控、组织和可视化流量数据的能力，而这些数据是管理和衡量 IT 基础设施和服务所必需的。NETSCOUT nGeniusONE 平台由其强大的 Adaptive Service Intelligence™ (ASI) 引擎提供支持，能够通过更智能的数据和卓越的分析解决服务保障挑战。通过持续检查流量数据并高速分析复杂分布式 IT 服务的大量数据，NETSCOUT 可帮助南加州医疗机构在性能问题影响医疗服务之前解决这些问题。此外，该机构还利用每个 InfiniStream 上的 PFS 模式和 nGenius PFS 交换机上的 VLAN 标记来隔离流量数据并创建全面可视性和报告所需的额外物理接口。该解决方案需要进行几项重要调整，包括在 nGenius PFS 交换机上附加 VLAN 标记以抽象物理拓扑并消除拥塞。在 InfiniStream 中，PFS 模式允许将附加的 VLAN 标签与唯一的物理接口关联。最后，该机构还能够在新建的 VLAN 物理 PFS 接口上运行链路使用情况报告。
运营影响
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