HotelBeds 选择 Vonage 帮助应对疫情
公司规模
Large Corporate
国家
- Worldwide
产品
- Vonage Contact Center
技术栈
- Salesforce
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 销售与市场营销
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 云规划/设计/实施服务
关于客户
HotelBeds 是全球领先的床位银行，拥有超过 180,000 家酒店和 B2B 旅行买家网络，包括旅行社、旅行社和航空公司网站。该公司在全球范围内运营，为全球各个地区的客户提供服务。2020 年，该公司面临着全球卫生危机及其对旅游业的广泛影响。该公司需要应对这些挑战，同时继续为客户提供高质量的服务。
挑战
在 COVID-19 疫情期间，HotelBeds 面临着为其联络中心和其他人员过渡到远程工作环境的挑战。这需要将其电话基础设施升级并迁移到与 Salesforce 无缝集成的单一平台。该公司还必须适应新的业务开展方式，许多面对面的拜访被电话取代。此外，通话的性质也在发生变化，销售人员现在接听客户的来电，而这在以前并不常见。
解决方案
HotelBeds 选择实施 Vonage 联络中心解决方案，以帮助他们过渡到远程工作环境。基于 Vonage 的联络中心在单一平台上运行，并提供更强大的呼叫者体验。通过全面集成 HotelBeds CRM，代理可以在接到电话时立即查看客户详细信息。该解决方案还提供丰富的客户数据，这对公司来说非常有价值。CRM 平台是组织的基石，而 Vonage 完全符合他们的需求。
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