Túlka 如何利用 Vonage API 颠覆解释空间
公司规模
SME
地区
- Europe
国家
- Finland
产品
- Túlka interpretation app
- Vonage Video API
- Vonage Voice API
- Vonage SMS API
技术栈
- APIs
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
- 医疗保健和医院
适用功能
- 人力资源
用例
- 远程协作
服务
- 系统集成
关于客户
Túlka 是一家开发了按需口译应用程序的公司。该应用程序旨在全天候为用户提供口译服务。Túlka 的客户包括公共部门和政府实体，例如学校、医院和社会服务机构。这些组织依靠 Túlka 的服务在最关键的时刻进行有效沟通，例如当医生无法理解患者说话，或者学校管理人员无法与家长或学生沟通时。在短短五年内，Túlka 已发展成为芬兰最大的口译提供商。
挑战
口译市场已经成熟，需要进行颠覆和创新，而 Túlka 团队认为需要一种更现代化的方法。他们需要一个 API 平台，为其独特的按需口译应用程序提供高质量、可靠且无缝的连接。挑战在于创建一个系统，该系统可以全天候促进每天大约 1,000 次互动，并通过视频或语音通话在 8 秒内连接用户。
解决方案
Túlka 选择 Vonage 通信平台来支持其口译应用程序。该平台的视频、语音和 SMS API 使 Túlka 能够为其用户提供高质量、可靠且无缝的连接。用户可以利用预订的口译服务，通过 SMS 确认和沟通，或者在需要时选择按需服务。Túlka 团队已经构建了世界上最快的口译平台，该平台通过创新文化不断发展。随着服务的扩展，Túlka 依靠 Vonage 的灵活性、可扩展性和满足其需求的能力。
运营影响
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