技术
- 机器人 - 轮式机器人
适用行业
- 零售
- 电信
适用功能
- 维护
- 质量保证
用例
- 人员跟踪与监控
- 基于使用的保险
服务
- 系统集成
- 测试与认证
关于客户
Insureon 是美国领先的小型企业在线保险提供商。该公司为超过 100,000 家小型企业提供保险,并支持排名前五的银行、经纪公司和保险公司为其小型商业企业提供服务。 Insureon 每年缴纳的保费超过 2 亿美元。该公司成立于 1997 年,在芝加哥、达拉斯和丹佛的三个办事处拥有 200 名员工。 Insureon直接为零售客户服务,并致力于提供可靠、高效的服务。
挑战
Insureon 是一家领先的小型企业在线保险提供商,其本地 PBX 系统面临着重大挑战。该系统不可靠,由于基础设施无法处理入站呼叫流量而频繁中断。通话质量较差且设置过程复杂。该公司的IT人员发现系统的维护和保养很困难。此外,一些现场代理使用单独的电话系统,这使得跟踪生产力指标变得困难。该公司需要一种可靠、易于设置和维护并且能够处理大量呼入呼叫的解决方案。
解决方案
Insureon 决定改用 RingCentral 云通信解决方案。这种基于云的解决方案简化了维护和保养,与之前的本地 PBX 系统相比有了显着改进。 RingCentral 移动应用程序为员工提供了更高的业务沟通灵活性,使他们即使离开办公桌也能保持自己的业务身份。该应用程序还允许员工访问公司目录并发送业务短信。此外,事实证明,让所有员工使用一个统一的通信系统是非常有益的。管理层可以跟踪通话记录并全面启用通话录音以进行质量保证控制。从 IT 角度来看,员工遇到的通话质量问题较少,并且发现 RingCentral 的支持人员非常有帮助。
运营影响
数量效益
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