技术
- 基础设施即服务 (IaaS) - 公共云
适用行业
- 电信
- 运输
用例
- 施工管理
- 人员跟踪与监控
服务
- 系统集成
关于客户
Interwest Consulting Group 成立于 2002 年,是一家为美国公共机构和小城市提供市政服务的提供商。该公司提供一系列服务,包括城市工程、施工管理、地理信息系统、IT 服务、交通规划、建筑和安全服务以及房地产服务。 Interwest 总部位于科罗拉多州博尔德,拥有 230 名员工,分布在加利福尼亚州、科罗拉多州和内华达州的 9 个地点。这些员工中的大多数都是远程工作,这使得有效的通信系统对于公司的运营至关重要。
挑战
Interwest Consulting Group 是一家为公共机构和小城市提供市政服务的提供商,在保持远程员工和办公室之间的有效沟通方面面临着重大挑战。该公司在加利福尼亚州、科罗拉多州和内华达州的九个地点拥有 230 名员工,在加利福尼亚州设有三个主要办事处,每个办事处都配备了不同的 PBX 系统。大多数员工远程工作,对 PBX 系统的任何更改或更新都需要外部技术援助,这使得管理成为一项艰巨的任务。此外,在这些 PBX 系统上访问语音邮件非常成问题,使通信过程进一步复杂化。
解决方案
Interwest Consulting Group 采用云通信解决方案 RingCentral 来统一其通信系统。借助 RingCentral,Interwest 现在拥有了一个紧密结合的电话系统,该系统显着提高了员工之间以及与客户之间的沟通效率。呼叫路由功能可确保寻求本地帮助的客户立即获得所需的帮助。尽管并非所有 Interwest 办事处都设有现场行政助理,但 RingCentral Office® 允许将传入呼叫路由至任何位置或人员。此外,RingCentral 跨所有设备的传真功能使 Interwest 能够消除所有模拟传真线路,从而简化了通信流程。用户友好且直观的电话系统还减轻了 IT 人员的负担,使他们能够专注于其他项目和任务。
运营影响
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