技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 零售
- 电信
适用功能
- 人力资源
- 维护
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
John Varvatos Enterprises 是一个美国奢侈时尚品牌,设计、制造和零售高端男士服装和配饰。该组织成立于 2000 年,拥有 270 多名员工,在世界各地设有设计商店、办公室和专卖店。该公司一直在与旧的电话系统作斗争,该系统不仅昂贵且难以管理,而且由于缺乏功能而阻碍了通信。该公司需要一种能够随着其发展而扩展、改善沟通并降低成本的解决方案。
挑战
John Varvatos Enterprises 是一个奢侈时尚品牌,其传统电话系统已成为来自多个运营商的电话线路的复杂组合,该系统正在苦苦挣扎。随着公司的发展,电话系统未能随之扩展,变得越来越昂贵且难以管理。员工经常遇到电话掉线的情况,并且很难找到同事的电话号码。服务台大部分时间都花在解决与电话相关的问题上,而人力资源部门会花费两个多小时为每位新员工安装电话。遗留系统缺乏呼叫路由、电话会议、统一电话簿、移动支持和解决方案集成等功能,阻碍了沟通。在办公室内,用户平均每天会花费 10 到 15 分钟来搜索同事的电话号码。批发销售团队在手动管理客户联系信息方面也遇到了困难。
解决方案
John Varvatos Enterprises 决定在其整个组织(包括国际办事处、设计工作室和零售店)部署 RingCentral 的互联网协议语音 (VoIP) 电话系统。 RingCentral 是一种统一通信即服务 (UCaaS) 解决方案,可提供基于云的专用交换机 (PBX) 系统。该供应商通过其云平台支持多种通信渠道,使 John Varvatos 能够消除所需的电话号码和分机数量。通过云平台,该组织以极低的成本添加了新电话,并更轻松地管理电话系统。新电话直接接入用户的计算机,技术人员不再需要在本地网络中混乱的电话线中导航。 RingCentral 的系统非常直观,John Varvatos 不需要对新电话系统进行正式的培训过程,并报告说员工在几分钟内就学会了使用新电话。
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