Nintex > 实例探究 > 科威特国际银行利用 Nintex 工作流程和表格进行数字化转型

科威特国际银行利用 Nintex 工作流程和表格进行数字化转型

技术

功能应用 - 产品生命周期管理系统 (PLM)

适用行业

金融与保险
零售

适用功能

人力资源
维护

用例

时间敏感网络

服务

系统集成

关于客户

科威特国际银行是一家总部位于科威特的领先银行机构。该银行为其客户提供广泛的金融服务，并致力于不断增强其运营。该银行非常注重改善客户和员工体验以及提高竞争力和市场份额。该银行拥有 700 名员工，为其庞大的客户群提供服务。该银行还致力于数字化转型，并实施了 Nintex Workflow 和 Nintex Forms 等先进解决方案，以实现业务流程自动化并提高生产力。

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挑战

科威特国际银行在 SharePoint 中的手动工作流创建流程面临挑战。该银行正在寻求一种更高效、更快捷的方式来支持所有部门的复杂业务流程，包括应付账款、服务台、法律、人力资源、安全、零售银行、财务、客户服务、运营、房地产、企业银行和它。现有流程不仅耗时，而且缺乏处理复杂业务操作的灵活性。该银行还面临着对客户信用卡和贷款申请以及客户服务请求的响应速度缓慢的问题。在员工方面，该银行正在寻找实现内部流程自动化的方法，以减少工作量并提高准确性。

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解决方案

该银行在所有部门实施了 Nintex Workflow 和 Nintex Forms，以实现约 150 个流程的自动化。该解决方案显着改善了客户和员工的体验。对于客户而言，银行能够将信用卡申请的响应时间从三天缩短到一个小时，将贷款申请的响应时间从两周缩短到两天。该银行还将 Nintex 与其全渠道客户服务集成，使呼叫中心代理能够访问跨部门的资源，以更好地为客户服务。在员工方面，Nintex Workflows 自动化了内部流程，确保任务按正确的顺序完成，减少了返工的需要，并为经理提供了工作流程进度和状态的透明度。该银行还使用 Nintex 实现软件开发生命周期的自动化，将其从 15 天减少到仅 4 天。

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运营影响

The implementation of Nintex Workflow and Nintex Forms has brought about significant operational improvements at Kuwait International Bank. The bank has been able to automate about 150 processes across all its departments, leading to significant annual productivity gains. The automation has also enhanced the customer experience by reducing the response time for credit card and loan applications and improving the accuracy and promptness of customer service requests. On the employee side, the automation has made it easier for employees to complete their work with less effort and greater accuracy. The transparency provided by the automated workflows has also given managers a better understanding of the processes and employees' performance. The bank has also seen significant improvements in its software development process, with the lifecycle being reduced from 15 days to just 4.

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数量效益

Achieved significant annual productivity gain
Reduced loan-handling time by 80%
Reduced software development lifecycle from 15 days to 4 days

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