技术
- 可穿戴设备 - 智能服饰
适用行业
- 服装
- 零售
适用功能
- 采购
- 产品研发
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 云规划/设计/实施服务
关于客户
Lands' End 是一家国际零售商,以其高品质、舒适且物超所值的休闲服装及相关产品而闻名。对于企业而言,从单身企业家到财富 500 强公司,Lands' End 以其适合办公服装、贸易展览和公司活动的定制商务休闲徽标服装而闻名。超过 100,000 名航空公司工作人员穿着 Lands' End 提供的制服。该公司还为主要网络的气象学家提供外套和相关服装。然而,该公司必须像处理标准订单一样快速、可靠地处理个人定制订单,才能让企业客户满意。
挑战
Lands' End 是一家著名的国际零售商,在管理带有徽标的服装定制订单方面面临着重大挑战。该过程是手动的,耗时且容易出错,导致向客户交付订单的延迟和成本的增加。该公司必须像处理标准订单一样快速、可靠地处理单独的定制订单,以保持企业客户的满意度。定制订单流程涉及通过电子邮件和电话向公司内部以及国际供应商和客户传达特殊订单的说明。这导致交付客户订单的过程需要六到八周的时间。如果订单不正确,流程就必须重新开始,从而导致 100% 返工、100% 成本增加和 100% 延迟。
解决方案
为了应对这一挑战,Lands' End 向 Nintex 和 Nintex 解决方案提供商 Boost Strategy Partners 寻求帮助。他们使用 Nintex Workflow 和 Nintex Forms for SharePoint 以及 Nintex Workflow Cloud 以及六西格码原则,创建了一个更快、更准确且更具成本效益的简化的端到端流程。新的工作流程从客户致电 Lands' End 服务中心开始。客户服务顾问使用 Nintex Forms 记录客户的订单,并通过 Nintex Workflow Cloud 将自定义订单尺寸表格传输给客户。填妥的表格被发送回 Lands' End,经工作人员批准后,连同解决方案指定的截止日期一起发送给供应商进行制造。供应商将完成的订单发送给 Lands' End,后者批准后将其发送给客户。该过程的每一步都带有时间戳,以供监控和分析。
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