领先的保险提供商在管理对账流程风险方面节省了 30%
公司规模
Large Corporate
产品
- Blueprint’s Enterprise Automation Suite
技术栈
- RPA
- Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 软件设计与工程服务
关于客户
该客户是全球领先的保险、再保险和其他形式的保险风险转移提供商之一。该公司一直在寻找新的创新方式为客户提供卓越的服务、机会和解决方案。他们希望通过让员工专注于为公司增加更多价值的任务来实现这些目标。该公司拥有超过 15,000 名员工，年收入达 300 亿美元。他们自 2018 年以来一直是客户。
挑战
这家保险公司正在寻找一种有效的解决方案，使对帐流程更加精简和高效。以前，这一流程一直是员工的巨大压力源，因为它是手动的、重复的，而且容易出现代价高昂的错误。该组织试图将手动工作交给更多的初级成员，希望高级员工可以专注于更多增值任务。然而，事实并非如此——主管最终花费了无数小时进行返工以修复错误。对于该组织来说，寻找其他工作管理方法来有效地支持团队并减少代价高昂的错误变得至关重要。
解决方案
该组织明白，要使对帐流程更加高效，避免风险和错误，并提高员工的整体满意度，他们需要数字化劳动力的支持。他们选择了 Blueprint 的企业自动化套件来映射有关其团队日常活动的信息。这使他们能够识别并优先考虑产生最多错误和成本的流程中的 RPA 机会。通过直观地映射流程，自动化团队能够获得当前对帐流程的端到端可见性。这使他们能够在开始构建机器人来自动化部分流程之前优化流程。通过减少文档工作量并利用数字蓝图，保险提供商能够扩展这些高风险流程的自动化工作。通过将各种企业约束和依赖关系映射到 Blueprint 的业务流程建模器中的流程，这提高了流程质量，同时节省了 30% 的风险和合规性管理时间。
运营影响
数量效益
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