Lechler Caps Customer Service with Actian-Powered ERP Solution
公司规模
Mid-size Company
地区
- Europe
国家
- Germany
产品
- Ingres Database
- Red Hat Enterprise Linux
- ERP system
技术栈
- Ingres Database
- Red Hat Enterprise Linux
- ERP system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据库管理和存储
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 设备与机械
适用功能
- 离散制造
- 销售与市场营销
用例
- 自动化制造系统
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Lechler GmbH is a German mid-sized company with a global presence that specializes in the manufacture of nozzles and custom spray technology solutions. The company operates in four key areas of liquid distribution: agriculture, environmental technology, metallurgy, and general industry. Lechler delivers more than 30,000 standard products and also has the capability to manufacture custom orders. The company aims to apply state-of-the-art development and continuous process improvement to ensure quality deliverables. Industries served by Lechler include steel, pulp and paper processing, power plants, cement manufacturing, food processors, pharmaceutical facilities, chemical plants, wastewater treatment, and any manufacturing plant that needs to spray fluid or air.
挑战
Lechler GmbH, a German mid-sized company specializing in the manufacture of nozzles and custom spray technology solutions, needed to revamp its company-wide manufacturing technology solution. The company aimed to improve its business processes, enhance and extend its reporting options, and ensure flexibility in its database administration. The ultimate goal was to continuously improve customer service and minimize the time from order to delivery. Prior to the implementation of the new system, Lechler was working with a large data processing center which was very inflexible.
解决方案
Lechler invested in a manufacturing resource planning (MRP) system from Planat GmbH built on Ingres Database, a leading relational database for business-critical applications and deployed on Red Hat Enterprise Linux. This business-critical database supports ERP applications that address all of Lechler’s key business requirements - process control, sales, marketing, and operational. The ERP system and Ingres Database became the core of Lechler's business, strengthening its business processes and reporting capabilities. All levels of employees, from executives to department heads to data entry personnel, use Ingres Database via the ERP system, accessing reports, tracking customer orders, and processing data according to each end user’s particular role.
运营影响
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