技术
- 机器人 - 轮式机器人
- 传感器 - 液位传感器
适用行业
- 零售
- 电信
适用功能
- 维护
- 采购
用例
- 资产生命周期管理
- 零售店自动化
服务
- 硬件设计与工程服务
- 系统集成
关于客户
Level 10 是零售行业领先的 IT 服务提供商,提供一系列服务,包括硬件采购、软件开发、资产管理、维护和店内技术人员支持。该公司还充当零售商 IT 团队的延伸,在商店开业、关闭和改造项目期间协助技术和移动部署。 Level 10 成立于 2001 年,当时名为 TekservePOS,此后进行了品牌重塑并扩大了业务。该公司拥有 120 名员工,分布在伊利诺伊州霍夫曼庄园的总部以及康涅狄格州、华盛顿州、佛罗里达州和明尼苏达州的其他办公地点。
挑战
Level 10 是零售行业领先的 IT 服务提供商,由于其过时的 PBX 系统而面临着重大的通信挑战。该公司为零售企业提供硬件采购、软件开发、资产管理、维护和店内技术支持,该公司一直在与不仅不可靠而且难以维护的系统作斗争。 PBX 系统由多个提供商发行,导致利益冲突并导致数天的停机。此外,该系统不可扩展。每块板只能容纳50条线,当空间用完时,必须安装新板,既费时又费钱。此外,该公司的远程员工被迫使用个人手机进行业务,这并不理想。
解决方案
Level 10 决定切换到 RingCentral,这是一个强大的商业云电话系统。这个新系统提供了预先配置的电话,一旦插入即可使用,无需额外的主板并提供无忧的可扩展性。 RingCentral 系统还为公司的远程工作人员提供了解决方案,他们现在可以使用 RingCentral Softphone 或 RingCentral 的移动应用程序拨打和接听工作电话,从而无需使用个人手机进行商业用途。该系统还配备了该公司认为有益的附加功能,例如电子传真、商业短信和通话记录访问。现在,每个员工都有自己的传真号码,移动应用程序允许他们在离开办公桌时拨打商务电话,而无需使用个人号码。对通话记录的访问还改善了客户支持和销售,因为它使公司能够根据客户与支持团队通话的时间来识别和解决问题。
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