技术
- 功能应用 - 企业资源规划系统 (ERP)
- 传感器 - 触觉传感器
适用行业
- 医疗保健和医院
- 国家安全与国防
适用功能
- 人力资源
- 产品研发
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
- 测试与认证
关于客户
本案例中的客户是美国国防部,特别是特殊家庭成员计划 (EFMP),该计划为有特殊需要家庭成员的员工提供服务。由于其过时的纸质系统,EFMP 一直面临重大挑战,导致服务家庭的不满。美国陆军有 46,000 名现役士兵,约有 55,000 名家庭成员参加了 EFMP,受影响尤其严重。改进该计划的责任落在家庭和士气、福利和娱乐部门(称为“MWR”)身上,该部门领导了陆军的 EFMP 改进项目。
挑战
美国国防部的特殊家庭成员计划 (EFMP) 为有特殊需要家庭成员的员工提供服务,但由于其纸质系统而面临重大挑战。缺乏集成系统、依赖手动流程以及缺乏绩效指标导致了服务家庭的不满。该系统速度缓慢、缺乏透明度且没有问责制。此外,系统无法报告案件状态,导致后续电话和投诉浪费精力和时间。由于现役人员通常每三年就要面临一次永久性的调动,迫使家人每次都重复同样繁琐的表格填写和护理理由证明过程,这一事实进一步加剧了这种情况。美国国会认识到这些问题,要求改进系统,包括引入性能指标、用户状态透明度和强大的案例管理功能。
解决方案
BAM Technologies 是一家老牌软件开发公司,它使用 OutSystems 来加速 EFMP 的数字化和现代化。新软件在短短六个月内就交付了,而这个过程以前需要数年时间。该解决方案涉及敏捷 Scrum 开发方法,包括为期两周的冲刺以及与陆军利益相关者的每日会议。超过 1,000 个陆军家庭参与了 2021 年新系统的试点,提供了重要的反馈。新的数字平台 Enterprise EFMP 于 2022 年 8 月推出,通过同步护理的各个方面来简化对 EFMP 家庭的护理。它具有反应式 Web 应用程序、易于遵循的调查问卷、与人力资源人事系统集成、两因素军事级安全性、自动化工作流程、强大的案例管理功能和知识管理功能。该系统还包括集成的支持台票务和功能请求反馈,从而实现持续改进。
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