技术
- 网络安全和隐私 - 安全合规
- 网络与连接 - 5G
适用行业
- 医疗保健和医院
- 电信
适用功能
- 质量保证
用例
- 租赁金融自动化
- 搜救
服务
- 系统集成
关于客户
MEP Health 是一家医疗保健公司,与医院合作提供紧急和门诊护理。该公司成立于1998年,由其从业人员拥有和管理。除了与康涅狄格州、马里兰州和马萨诸塞州的医院合作外,MEP Health 还为紧急护理中心和熟练护理设施提供人员配备。该公司每年治疗超过 500,000 名患者,拥有员工 275 名。 MEP Health 致力于满足严格的监管需求,包括 HIPAA 合规性和受保护健康信息的安全性。
挑战
MEP Health 是医院的紧急和门诊护理合作伙伴,其内部电话系统面临着挑战。该公司每年治疗超过 500,000 名患者,并为紧急护理中心和专业护理机构提供人员配备,但该公司一直在努力应对难以管理和维护的遗留电话系统。 IT人员必须依赖多个第三方服务来维持系统运行,这在管理方面既耗时又复杂。此外,该公司还希望在不牺牲通信系统功能和特性的情况下满足其严格的监管需求,包括 HIPAA 合规性和受保护健康信息 (PHI) 的安全性。
解决方案
MEP Health 在 RingCentral 中找到了解决方案,这是一种云通信服务,提供强大的功能和行业领先的 HIPAA 解决方案。 RingCentral HIPAA 业务伙伴协议 (BAA) 计划被认为是满足 MEP 需求的最佳选择。该计划包括 RingCentral 和 MEP 之间的业务合作协议,以及对 RingCentral 保护 PHI 方式的持续证实。过渡到 RingCentral Office® 简化了 IT 团队的管理,因为系统可以进行远程管理。此外,云通信解决方案使 MEP Health 能够为其员工提供灵活的工作安排和在家工作的选择,确保员工无论身在何处都能保持联系和高效。
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