美孚石油公司健康保险基金
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- DocuWare
技术栈
- SQL
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
美孚石油健康保险基金是一家企业健康保险公司，其会员数量从 1999 年的 3,000 人迅速增长至 2002 年的 500,000 多人。该公司致力于打造高效的组织、精益的管理和卓越的客户服务。1999 年法律变更，企业健康保险公司向外部会员开放，因此公司涌入了大量新会员。该公司不得不处理堆积如山的纸张和不断增加的手动文件柜。该公司决定在 2000 年实施文档管理系统，以管理内部纸张泛滥并为其会员提供快速答复。
挑战
美孚石油健康保险基金经历了快速增长，从 1999 年的 3,000 名会员增长到 2002 年的 500,000 多名会员。这一增长是由于法律的变更，该法律规定企业健康保险公司向外部会员开放。会员的快速涌入给员工、组织和 IT 基础设施带来了巨大挑战。纸张开始堆积如山，手动文件柜似乎无限制地增长。为了快速为会员提供答案并管理内部纸张洪流，保险基金决定在 2000 年实施文档管理系统。电子归档系统旨在为“员工而不是文件创造空间”并缩短归档和研究程序。
解决方案
该公司实施了文档管理系统 DocuWare，将所有文档以电子方式归档到集体文档池中。这样，所有员工都可以立即访问所需文档，成员也可以通过互联网直接访问其个人数据。该公司还引入了数字签名流程来配合电子归档。该公司使用来自信任中心 Telesec 的签名卡进行数字签名。该公司还在文档管理系统和数字签名之间实施了一个接口。该接口基于 SQL 函数。该公司还允许成员及其雇主通过所谓的在线办公室的不同区域访问相关文档。
运营影响
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