技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 车载远程信息处理
服务
- 系统集成
关于客户
Nutrilean 是一家总部位于北爱尔兰的公司,专门向全国各地的消费者销售预制餐食。他们提供多种膳食计划,以满足不同顾客的需求。该公司承诺每天提供新鲜食品,并要求快速可靠的送货,以确保食品得到完美保存。 Nutrilean 正在寻找一种解决方案来管理不断增长的订单量和优化路线规划。他们需要一个解决方案,使他们能够在内部处理整个最后一英里的交付流程,同时还通过易于使用的应用程序向司机提供所有必要的信息。
挑战
Nutrilean 是一家总部位于北爱尔兰的预制食品销售公司,在管理订单和路线规划优化方面面临着挑战。该公司提供每周订阅和个人订单,这意味着路线每天都会变化,使得规划变得越来越困难。他们的服务越来越受欢迎,也使得创建路线、管理订单和处理客户查询的工作变得更加耗时。他们需要一个解决方案,使他们能够完全在内部完成预制餐包的最后一英里交付。他们的目标包括建立一种自动创建和管理送货路线的方法,在一个易于使用的送货应用程序中为司机提供完成送货所需的所有信息,以及通过在线商店自动根据实时订单创建路线。
解决方案
SmartRoutes 为 Nutrilean 提供了送餐软件解决方案。该解决方案包括 Shopify 商店和 SmartRoutes 规划器之间的自动集成,确保当客户在线订购时,他们将被发送到 SmartRoutes 送货路线规划器,其中将根据当天的订单自动创建特定日期的路线。该解决方案还包括自动打印装箱单、司机区域管理、客户送货通知、实时包裹跟踪门户以及通过电子签名、照片或条形码扫描提供的送货证明。 SmartRoutes 的分区功能使 Nutrilean 能够在整个地区设计 5 个独立的区域,以确保为每个司机分配同等数量的送货服务。客户交付通知功能确保客户知道他们的交付何时到达,实时包裹跟踪门户允许客户支持人员在一张地图上查看每辆车的位置以及每次交付的订单状态。
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