Philz Coffee 借助 Domo 为其报告流程注入了咖啡因
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- DOMO
技术栈
- Business Intelligence Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 零售店自动化
服务
- 数据科学服务
关于客户
Philz Coffee 是一家提供独特咖啡体验的咖啡连锁店，每杯咖啡都根据每位顾客的口味手工冲泡。该公司提供超过 15 种定制混合咖啡，这些混合咖啡均来自全球各地的优质咖啡豆，将日常的咖啡变成手工制作的个性化时刻。在过去的几年里，Philz 从旧金山 Mission District 的一家门店扩展到整个加利福尼亚州、华盛顿特区大都会区和芝加哥的门店。该公司拥有 1200 多名员工和 100 多名 Domo 商业智能工具用户。
挑战
Philz Coffee 是一家以个性化咖啡体验而闻名的咖啡连锁店，它正在努力应对已经不适应的电子表格驱动的报告流程。随着公司从旧金山 Mission District 的一家门店扩展到加利福尼亚州、华盛顿特区大都会区和芝加哥的门店，对更高效、可扩展的报告系统的需求变得愈发明显。该公司每月要花 16 个小时将所有销售数据收集到一份报告中，这个过程不仅耗时，而且还延迟了决策关键数据的可用性。该公司需要一种解决方案，使报告更快、更高效，并能够交到门店负责人手中。
解决方案
Philz Coffee 求助于商业智能工具 Domo 来克服报告挑战。Domo 被用来连接每个地点的店内和移动数据，提供对业务绩效的实时洞察。店长可以使用仪表板轻松访问数据，例如每个地点售出的咖啡杯数和最受欢迎的混合咖啡。这些数据帮助店长更好地了解他们的绩效，并做出运营调整以提高销售额。除了销售数据外，Philz 还使用 Domo 来监控每个地点的客户体验，跟踪客户在店内的感受和体验。这些数据提供给区域负责人和店长，促进有关商店绩效和改进领域的富有成效的对话。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
