ProviderTech 利用 Bandwidth 的直接向运营商发送消息 API 来增强患者参与度
公司规模
SME
地区
- America
国家
- United States
产品
- ProviderTech’s CareSMS platform
- Bandwidth’s Communications API
技术栈
- SMS Messaging
- API Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
ProviderTech 是一个移动平台，允许医疗保健组织通过短信与患者进行安全且保密的沟通。它使医疗保健和保险提供商能够以低成本的方式为患者提供医疗保健指导和临床支持。ProviderTech 的 CareSMS 平台可自动向消费者发送个性化短信。这些个性化信息会吸引人们对特定健康行为的关注——围绕疾病预防、治疗意识和慢性病管理。该系统会持续与患者进行单向和双向沟通。这些短信通信使医疗保健提供商能够通过传统的门诊和电话以外的方式影响患者。
挑战
ProviderTech 是一家快速发展的初创公司，随着医疗服务体系规模的扩大，该公司意识到患者参与度存在差距。与患者进行有效沟通的能力受到影响。然而，移动技术的快速扩张和采用创造了一个将人们与医疗服务提供者联系起来的独特机会。ProviderTech 开发了一个系统，该系统可以自动创建并向患者发送定制信息，以解决个人健康状况问题。随着客户群的不断增长，该团队意识到需要一个更强大、更可持续的后端平台来支持核心短信通信。ProviderTech 需要能够即时提供号码，并与其电信合作伙伴保持足够的灵活性，以便为客户提供服务并满足业务需求。
解决方案
在与 Bandwidth 建立直接面向运营商的关系之前，ProviderTech 曾使用过来自不同供应商的多个短信 API。尽管各个平台的核心功能相似，但 Bandwidth 提供了更大的价值和灵活性。ProviderTech 使用 Bandwidth 的通信 API 构建了其应用程序。开发人员能够使用 Bandwidth 的网络以最少的编程工作发送短信，并在几天内与传统提供商集成。直接与成熟的、获得许可的一级电话运营商合作，而不是通过经销商，一直是 ProviderTech 隐私和安全审查的重要因素。可以清楚地看到消息保管链。
运营影响
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