PTC Supports Healthcare Company’s Plans for Global Growth
公司规模
Large Corporate
国家
- United States
产品
- Windchill Service Information Manager (SIM)
- Arbortext Editor
- Creo Illustrate
- PTC Axeda
- PTC InService
- Windchill Service Parts
技术栈
- CAD
- Internet of Things
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 数据管理平台
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 医疗保健和医院
适用功能
- 产品研发
- 质量保证
用例
- 预测性维护
- 库存管理
服务
- 系统集成
- 培训
关于客户
The customer is a global healthcare company that generated US$11 B (€10 B) in 2014 and had 37,000 employees working in 100 counties. The company is experiencing strong healthcare spending which continues to fuel demand for its imaging, diagnostic, and informatics products and services business. Sales growth is particularly strong in non-English speaking regions. The company has pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years.
挑战
The customer, a global healthcare company, was looking to completely change how it organizes and manages service content. The company was facing a moment of change and realized that the task wasn’t just about modifying their documentation process. They needed to reinvent their business practices for creating, delivering, and updating service knowledge. The company had pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years. As a result, the individual teams that make up the technical authoring division often used different strategies and tools to complete assignments. With authors located around the world, this approach made it challenging to monitor projects and establish standard best practice.
解决方案
PTC worked closely with the customer to create a new service roadmap for providing knowledge to an increasingly diverse worldwide user base. PTC implemented its solutions across multiple business units. These solutions include Windchill Service Information Manager (SIM), Arbortext Editor, and Creo Illustrate. PTC also helped to further integrate PTC Axeda into the customer’s technology ecosystem. Windchill SIM is enabling the customer to better organize and manage service content and facilitate content reuse across product families. PTC is finding new ways to exploit Axeda’s capabilities and opportunities for leveraging the Internet of Things. The three-year roadmap calls for additional PTC product implementations and service engagements, including projects to deploy PTC InService and Windchill Service Parts.
运营影响
数量效益
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