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Yellowfin > 实例探究 > Real-Time Patient Reporting: Yellowfin at North Tees NHS

Real-Time Patient Reporting: Yellowfin at North Tees NHS

Yellowfin Logo
公司规模
Large Corporate
地区
  • Europe
国家
  • United Kingdom
产品
  • Yellowfin
  • Yellowfin Present
  • Yellowfin Stories
技术栈
  • Data Storytelling
  • Automated Data Flows
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据可视化
  • 功能应用 - 远程监控系统
适用行业
  • 医疗保健和医院
适用功能
  • 商业运营
  • 质量保证
用例
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
North Tees and Hartlepool NHS Foundation Trust is an integrated hospital and community services organization based in the United Kingdom that provides health and healthcare services to people living in East Durham, Hartlepool, Stockton on Tees and surrounding areas. The Trust serves over 400,000 people, sees around 7,000 inpatients each month, and provides care in its two university hospitals and various community settings, including clinics, health centres, schools and people’s homes. It currently employs 5,500 members of staff, 80% of which are in patient-facing roles.
挑战
In 2018, North Tees and Hartlepool NHS formed a specialized team from different directorates within the Trust to pull its technical expertise together and expand its search for a new BI solution. The Trust previously used spreadsheets and another competing analytics platform for dashboards and reporting, and wanted to alleviate many of the pain-points it previously experienced: Spreadsheet dashboards were time-consuming with high manual effort, and prone to user error (wrong calculations, accidental edits). Only a handful of Trust staff knew how to use its BI toolset, as it required technical knowledge such as writing scripts and variables. Management experienced difficulty in training new employees to use their BI tool after team member departures, limiting the flow of data. Reliance on using a whiteboard with magnets daily to communicate patient information in its hospital wards, which required a lot of time for updates, and could be altered by patients or staff by mistake.
解决方案
NHS Hartlepool and North Tees signed off on Yellowfin as its new BI vendor in January 2019, after a live demonstration. The simplicity of using Yellowfin stood out, with its ease of use, fast data flow integration, and report building capabilities without requiring technical skills. With a 3-year license, Keith and his team started by replicating spreadsheet dashboard data into Yellowfin and automating their data flows, which they found seamless and helpful in creating smoother reporting for their departments. The Trust has leveraged Yellowfin Present, part of Yellowfin’s data storytelling suite, to enhance its monthly reporting requirements. The BI team is also building presentation slides directly within Yellowfin, filled with data and up-to-date visualization to improve the flow of information in its hospital wards. These data stories will be used to display relevant metrics that pertain to that ward in near real-time on hospital screens.
运营影响
  • North Tees and Hartlepool NHS Foundation Trust has significantly improved the flow of data throughout its hospitals for staff and visitors, and the availability of BI tools throughout the organization by leveraging Yellowfin’s automated, embedded and data storytelling capabilities.
  • The Trust has reduced manual tasks, stress, and frustration with previous processes, achieving a smooth system with Yellowfin that does 90% of the reporting needs.
  • Present helps keep data available in one environment, and narrative concise and to-the-point without losing the factual content, thanks to the ways you can build stories in Yellowfin.
  • Outside of the BI team, other areas are creating their own area-specific dashboards filled with relevant patient information, reducing the need to write everything in spreadsheets or documents by keeping all their data within Yellowfin itself.
  • The Trust is beginning to use Stories, the second half of Yellowfin’s data storytelling product, to communicate narrative and data in two dashboards.
数量效益
  • The Trust serves over 400,000 people.
  • The Trust sees around 7,000 inpatients each month.
  • The Trust employs 5,500 members of staff.

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