技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 包装
- 零售
适用功能
- 产品研发
- 销售与市场营销
用例
- 智能包装
- 大规模定制
服务
- 系统集成
关于客户
SKS Bottle & Packaging 是一家中型公司,拥有约 110 名员工,成立于 1986 年,总部位于纽约州沃特弗利特。该公司为小型企业和大型财富 500 强公司提供各种玻璃、塑料和金属容器以及瓶盖和瓶盖。它为大批量客户和小型企业提供个人护理、化妆品、香水、沙龙和水疗、食品和饮料、医药和家用化学产品包装。 SKS 还通过将其分销的产品重新包装成适合小批量企业的套件来帮助小型企业,并以批发价提供。
挑战
SKS Bottle & Packaging 是一家向小型企业和财富 500 强大型公司提供各种容器的公司,其本地 PBX 硬件面临着挑战。该公司的网站是主要的销售渠道,但电话服务和支持对其运营也至关重要。旧的 PBX 系统在逻辑上难以管理,特别是当电话分机需要移动到不同的位置时,这需要重新布线建筑物。随着业务的增长,管理复杂的电话线网络变得越来越繁重。此外,由于持续掉线和报告质量差,旧系统的呼叫统计数据不足。该公司需要一个更灵活的解决方案,具有更好的报告功能,并与 SKS 用于运营其业务的定制软件更紧密地集成。
解决方案
SKS 改用 RingCentral 基于云的电话服务,以寻求更大的灵活性、更好的报告以及与其定制软件更紧密的集成。借助 RingCentral Platform API,SKS 能够提高其服务和支持操作的响应能力,并更好地监控服务团队成员的绩效。该公司开发了两种与 RingCentral API 的集成。第一个使用来电显示来查找来电的客户记录。第二个仍在开发中,将为销售和服务经理提供定制报告。两者均采用 PHP 编程,并与公司自行开发的系统集成,用于管理客户、订单、库存和运输数据。自定义报告将模仿 RingCentral 的格式和样式,但将在 SKS 自己的业务管理系统的背景下呈现。
运营影响
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