技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 教育
- 医疗保健和医院
适用功能
- 人力资源
用例
- 库存管理
- 智慧校园
服务
- 系统集成
- 培训
关于客户
Ross Education 是一家为医疗支持人员提供医疗保险计费、医疗助理、牙科助理、药剂技术员和兽医助理等学科教育的机构。公司成立于1971年,拥有员工600余人。该公司总部位于密歇根州克林顿镇,在印第安纳州、爱荷华州、肯塔基州、密歇根州、俄亥俄州、田纳西州、阿拉巴马州和西弗吉尼亚州设有 45 个分支机构。罗斯教育提供各种医疗助理专业以及医疗保健管理学科(如医疗账单和保险索赔处理)的培训。
挑战
罗斯教育 (Ross Education) 是一家为医疗支持人员提供教育的公司,在简化招生流程方面面临着挑战。该公司使用多种云服务来执行不同的任务,包括传真和在线会议,这不仅成本高昂,而且工作流程也变得复杂。最需要整合的是招聘和招生部门,该部门的工作人员需要提高工作效率。该公司还从 Salesforce® 过渡到 CampusNexus,这是一种专门用于教育的 CRM,用于管理潜在学生的潜在客户和申请。然而,CampusNexus 此前并未与 Ross Education 使用的电话系统 RingCentral 进行集成。
解决方案
Ross Education 决定使用 RingCentral 平台 API 将其电话系统与 CRM 集成。这使得该公司能够用一种云服务替代多种云服务,从而简化了工作流程并降低了成本。集成意味着员工可以在 CRM 应用程序中点击呼叫未来的学生,并且该软件可以根据其数据库检查来电的来电显示,在接听电话的员工的屏幕上弹出任何匹配的记录。集成过程花了几个月的时间(即 100 多个小时的劳动时间)进行开发和测试,并于 2017 年 5 月上线。此次集成是简化整个招生流程的更大努力的一部分,旨在给学生留下更好的印象未来的学生并报名更多的学生。
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