将支持输出扩展 400%：iManage 使用 Writer 的案例研究
技术
- 无人机 - 飞行与控制系统
适用行业
- 教育
- 设备与机械
适用功能
- 质量保证
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
iManage 是一家领先的工作产品管理解决方案提供商，为律师事务所、公司法务部门以及会计和金融服务等其他专业服务公司提供工作产品管理解决方案。该公司提供了一套全面的软件，使这些组织能够管理他们的工作产品，包括文档、电子邮件和其他类型的内容。 iManage 的解决方案被全球超过 100 万专业人士使用，其中包括全球 80% 以上的最大律师事务所。该公司坚定地致力于知识管理，拥有一支专门的团队，负责利用组织内丰富的知识并将其提供给客户和合作伙伴。
挑战
iManage 是工作产品管理解决方案的领先提供商，在扩展其知识管理资源方面面临着重大挑战。该公司拥有丰富的知识可供利用，不仅来自支持团队，而且来自整个组织。然而，发布前审查和编辑内容的过程导致文章积压，阻碍了它们的扩展能力并让潜在作者望而却步。该公司需要一种解决方案，使他们能够快速有效地发布高质量内容，而无需进行大量审查和编辑。此外，他们需要一种方法来让新作家了解 iManage 的风格指南和内容指南，并启用团队发布模式，让非作家也能创作出精彩的内容。
解决方案
iManage 求助于企业级生成式 AI 平台 Writer 来解决他们的挑战。作家培训安全地基于公司自己提供的数据进行，确保生成的内容一致且符合品牌。该平台使 iManage 能够授权主题专家撰写和运营自己的出版物，一年内发表了近千篇文章。 Writer 还提供即时更正，帮助作者正确使用术语并遵守风格指南，而无需记住所有规则或在大型风格指南中查找它们。该工具还纳入了 iManage 自己的术语目录，为作者提供指导，让他们无需记住相似术语之间的差异。使用 Writer 使 iManage 能够扩展其知识管理资源，将其团队规模扩大 100%，并将其产出从每年 200 篇文章增加到 1000 多篇文章。
运营影响
数量效益
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