技术
- 应用基础设施与中间件 - 事件驱动型应用
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 维护
用例
- 人员跟踪与监控
- 基于使用的保险
服务
- 系统集成
关于客户
纽约睡眠解决方案是一家睡眠障碍诊所,由理查德·汉堡博士经营。该诊所专门治疗睡眠呼吸暂停等疾病,这是一种患者在夜间呼吸中断的疾病。诊断通常需要进行睡眠研究,其中过夜观察患者的呼吸和生命体征。该诊所还提供一种称为 NuSleep 口腔矫治器的 CPAP 替代品,该产品是根据牙科产品公司的合同制造的。该诊所的服务严重依赖健康保险公司的报销,并且经常面临保险公司不履行承诺的挑战。
挑战
纽约的睡眠解决方案是一家睡眠障碍诊所,在维护与保险公司和患者的重要对话记录方面面临着挑战。该诊所专门治疗睡眠呼吸暂停等疾病,经常不得不与保险公司打交道,保险公司最初会批准某项服务或手术,但后来拒绝履行这一承诺。为了在这种情况下保护自己,Sleep Solutions 定期录音并保存保险公司或患者的语音邮件。然而,该诊所在整理这些录音并将其存档以供长期保留方面遇到了困难。该诊所于 2013 年改用 RingCentral,从而消除了大量系统维护成本和与旧系统相关的麻烦。然而,RingCentral 仅保留语音邮件和通话录音 60 天,而 Sleep Solutions 希望将其保留七年。
解决方案
Sleep Solutions 利用 RingCentral Platform API 委托一个应用程序来检索和存储录音及相关通话日志,同时还使它们在需要时更容易检索。该应用程序允许诊所根据保险公司或患者的名称对记录进行标记或分类,确保几个月或几年后可以找到该记录,作为诉讼或有问题的保险索赔中的证据。我们鼓励工作人员每天花时间对前一天的通话记录进行标记和添加注释,这样就更有可能在系统中标记出潜在的问题,并且更容易找到更多日常纠纷的记录。该软件由 CooperativeComputing 开发,旨在允许将其作为具有相同要求的其他医疗实践的云应用程序进行销售。
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