国家旅游局 - 巴特布吕克瑙温泉
公司规模
SME
地区
- Europe
国家
- Germany
产品
- DocuWare
技术栈
- ERP system WINLine
- Prokur
- Microsoft Office
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 商业运营
- 人力资源
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
巴特布吕克瑙温泉是巴伐利亚州拥有和经营的企业。州旅游局负责运营，包括温泉活动和管理其物业等核心任务。温泉是一项非常真实的业务，250 多年来一直吸引着游客前往其治疗温泉和洗浴景观。它既是顶级医疗中心，也是现代度假胜地，在当今市场上占据着成功的优势。旅游局的任务包括运营和维护温泉以及与其他私人运营商一起举办的活动。他们还跟踪每年 240,000 次过夜住宿征收的特殊温泉税以及日间客人支付的费用。最后但并非最不重要的是，他们管理着包含属于巴伐利亚自由州的众多历史珍宝的房地产。
挑战
巴伐利亚州政府拥有的巴特布吕克瑙温泉州旅游局每月要处理大量文件，总计约 5,000 份。这些文件包括合同、法规合规表格、发票以及用于管理活动和游客设施的文件，都需要阅读、处理和存储。许多文件必须按时间顺序完成，这是工作流程的一部分，而且多个部门需要访问这些文件。所有记录都收集起来并放在活页夹中，以便于在各个工作站附近检索，然后最终被存放到主厅地下室的皇家厨房。搜索旧文件需要很长时间，这尤其令人厌烦。新的法律保留要求意味着他们的纸质档案很快就满了，无法再添加。
解决方案
旅游局决定实施文档管理系统 (DMS) 以跟上时代的步伐。他们选择 DocuWare 是因为其性价比最高。自 2012 年 10 月以来，DocuWare 已在 Bad Brückenau 的巴伐利亚州立温泉疗养院投入使用。温泉疗养院的主任、副手以及来自不同部门的 15 名员工都在积极使用该系统。为了更好地适应该软件，他们的服务器扩展了 600 GB，并在各个员工的工作站上添加了第二台显示器。借助 DocuWare Printer，他们之前使用的应用程序都与档案无缝集成。其他应用程序生成的文档通过打印功能直接存储在 DocuWare 中。甚至员工撰写或接收的各种电子邮件也根据特殊规则集中存储。传入的纸质文件贴上条形码标签，扫描后立即存储在文档池中。
运营影响
数量效益
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