简化制造业问题管理：Plastico Dise 和 Poka 案例研究
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 网络与连接 - 5G
适用行业
- 包装
适用功能
- 维护
- 质量保证
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
- 测试与认证
关于客户
Plastico Dise 是食品和制药行业塑料包装产品的领先制造商。 Dise 在三个南美国家设有生产基地，拥有超过 250 名员工的团队，设备齐全，能够为该地区的公司提供优质的产品和服务。该公司希望减少生产线上的机器停机情况，并提高对发生这些停机原因的可见性。为了实现这一目标，他们于 2018 年在两个生产基地实施了 Poka，这是一款 Connected Worker 应用程序。
挑战
Plastico Dise 是一家塑料包装产品制造商，在管理生产线问题方面面临着挑战。该公司因机器频繁停机而苦苦挣扎，并且缺乏对这些停机背后原因的了解。问题管理和解决过程繁琐且低效。当操作人员遇到问题时，必须通过内部电话和对讲机联系维护。然后，维护团队将记录问题，将工作订单下载到电子表格中，打印书面工作订单计划并将其发布到车间的黑板上。这个手动过程非常耗时，并且留有优化的空间。此外，质量、持续改进和 IT 问题都是通过电子邮件报告的，导致沟通困难和跟踪问题。由于存在两个独立的问题报告系统，该公司在可见性有限的孤岛中运营。
解决方案
为了应对这些挑战，Dise 于 2018 年在其两个生产基地实施了 Poka（一款 Connected Worker 应用程序）。 Poka 彻底改变了 Dise 管理维护问题的方式。该应用程序允许任何操作员，无论其职位或资历如何，上传事件。操作员可以选择问题类型、优先级和位置，添加描述，甚至附加照片和视频以获取更多背景信息。相关部门或团队将立即通过电子邮件或推送通知收到通知。该问题还可以在工厂新闻源上分享，以鼓励更广泛的支持和集体解决问题。 Poka 还引入了可自定义问题类型的数字代码，这有助于对问题进行优先级排序和分类，以更快地解决问题。维护团队可以跟踪数字看板上的未解决问题或过滤它们以识别最关键或持续存在的问题。 Poka 与 Dise 的 CMMS、Hippo 集成，减少了数据重新输入的需要，并节省了大量的时间和劳动力。
运营影响
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