简化运营：德克萨斯州家庭和保护服务部案例研究
技术
- 分析与建模 - 过程分析
- 基础设施即服务 (IaaS) - 公共云
适用行业
- 教育
- 设备与机械
用例
- 人员跟踪与监控
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
德克萨斯州家庭和保护服务部 (DFPS) 是一个成立于 2004 年的政府机构。该机构专注于成人保护服务、儿童保护服务、儿童保育调查、预防和早期干预以及全州范围内的接收。 DFPS 负责调查虐待、剥削和虐待儿童、老年人和残疾人的指控。该机构多年来管理其所照顾的人的记录，将其提供给执法部门、未来的养父母、前寄养青年、其他州的保护机构，并响应法律诉讼。该机构每年处理超过 40,000 份记录请求，自 2015 年以来，记录处理请求的需求增加了 49%。
挑战
德克萨斯州家庭和保护服务部 (DFPS) 是一个政府机构，每年处理超过 40,000 份记录请求。该机构成立于 2004 年，负责成人保护服务、儿童保护服务、儿童保育调查、预防和早期干预以及全州范围内的接收。 DFPS 多年来管理着其所照顾的人的记录，将其提供给执法部门、未来的养父母、前寄养青少年、其他州的保护机构，并响应法律诉讼。然而，该机构在管理如此大量的工作方面面临着重大挑战。他们使用 SharePoint、Microsoft Word、电子邮件备忘录和 Excel 电子表格等工具，但这些工具不足以满足他们的需求。信息存储在不同的地方，导致大量的来回，使他们的工作变得复杂。此外，他们在保持信息更新方面遇到了挫折，有些更新需要长达一年的时间。对于那些需要该机构就儿童保育、监护、住房、限制令等问题做出快速决定的人来说，这是一个重大问题。
解决方案
DFPS 求助于 SweetProcess 来简化其运营。与他们之前的系统不同，SweetProcess 不仅仅是另一个文档存储系统，而且是一个简化整个工作流程的工具。该软件的独特功能（例如跟踪员工敬业度的能力）使其成为对该机构有吸引力的解决方案。 SweetProcess 对 DFPS 的业务流程文档产生了重大影响。该组织之前曾在手册中记录其业务流程，但这些手册既繁琐又分散。 SweetProcess 以其简单的设计和功能帮助他们消除了这种复杂性。该软件还促进了员工的无缝入职和培训。新员工可以访问分步工作说明，使培训过程变得更加容易。此外，SweetProcess 还提供可轻松远程访问的基于云的存储。组织可以为员工在不同的项目上创建不同的访问级别，并且工作信息被创建并存储在软件中，可供相关方访问。
运营影响
数量效益
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