普罗维登斯中心：医疗记录电子化
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- DocuWare
- Client Search
- EDocs
技术栈
- Electronic Document Repository
- Database Management
- Web Accessibility
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 商业运营
用例
- 远程病人监护
- 监管合规监控
服务
- 系统集成
- 数据科学服务
关于客户
普罗维登斯中心是一家心理健康和药物滥用治疗中心，为罗德岛州和马萨诸塞州东南部患有精神疾病、情绪问题和成瘾症的成人和儿童提供服务。该中心在四个治疗点、一所学校和 11 个住宅区内提供社区治疗和支持服务。普罗维登斯中心每年服务超过 11,000 名客户，并为每位客户保留一份临床医疗记录。记录大小从几张纸到超过九英寸的纸张不等。每条记录都标准化为八个主要部分：管理信息、评估、医疗信息、药物、进度记录、发布、治疗计划和其他内容。
挑战
Providence Center 是一家心理健康和药物滥用治疗中心，它一直在努力克服纸质医疗记录的局限性。这些记录只能在周一至周五的上午 9:00 至下午 5:00 访问，并且需要在预约前提前申请。这妨碍了为客户提供优质护理，尤其是在紧急情况下。该中心已经取消了大部分手写表格，并建立了电子表格创建系统，但一旦填写完表格，它们就会被打印出来并存储在纸质医疗记录中。该中心需要一种解决方案，允许全天候访问临床记录，通过减少人为错误来提高记录质量，并满足 HIPAA 的隐私要求。
解决方案
Providence Center 实施了电子文档存储库 DocuWare，作为其信息管理系统的一部分。这使得所有文档（无论是纸质文档还是电子文档）都可以以电子格式提供。大多数电子文档表格在被带入 DocuWare 时已经编入索引并准备存储。在没有计算机的情况下，仍然可以使用手写表格，并借助条形码和数据库查找手动编入索引以自动填充关键索引值。DocuWare 的开放式架构和软件开发工具包使 Providence Center 的程序员能够将 DocuWare 与现有的现成和定制软件顺利集成，以满足他们的独特需求。Providence Center 以点对点的方式实施 DocuWare，这意味着新客户记录将完全电子化，并且任何添加到现有客户记录的表格或信息都将以电子方式完成并存储在 DocuWare 中。
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