技术
- 分析与建模 - 过程分析
- 功能应用 - 制造执行系统 (MES)
适用行业
- 矿业
- 药品
适用功能
- 采购
- 质量保证
用例
- 添加剂制造
- 时间敏感网络
服务
- 测试与认证
关于客户
Vetter 是制药行业领先的合同制造商,于 20 世纪 50 年代在德国成立。公司始终遵循创新原则,取得了令人瞩目的增长并荣获多项奖项。 Vetter 是无菌预灌封注射器系统、药筒和小瓶的灌装和成品制造领域的国际专家。该公司坚定地致力于追求卓越流程,并为此设立了专门的部门。 Vetter 的目标是识别并消除公司最相关流程中的浪费,并且认识到流程优化的巨大潜力。
挑战
Vetter 是制药行业领先的合同制造商,在产品质量、可用性和遵守严格的卫生法规方面面临着很高的期望。该公司认识到流程优化的潜力,并设立了自己的流程卓越部门。然而,他们在深入分析数字化流程方面遇到了困难,并且常常根据直觉做出决定。他们还想了解不同的流程如何相互作用。此外,Vetter 需要改进其变更控制和偏差管理流程,该流程使用 Trackwise® 作为主要底层软件。该公司需要能够在不影响 Trackwise® 流程的情况下优化其 Trackwise® 流程的关键绩效指标 (KPI)。面临的挑战是使应付账款 (AP)、应收账款 (AR)、订单到现金 (O2C)、采购到付款 (P2P) 及其两个 Trackwise® 流程完全透明。
解决方案
Vetter 向流程挖掘技术市场领导者 Celonis 寻求帮助,以帮助优化其流程。该公司首先通过其战略计划 Vetter Excellence 2025 中的价值证明 (POV) 了解到 Celonis。Celonis 用于改进变更控制和偏差管理流程,该流程采用 Trackwise® 作为主要底层软件。为了实施这两个 Trackwise® 流程,Vetter 决定采用数据解决方案全方位服务提供商 INFOMOTION。主要挑战是协调 Trackwise® 用于分析和可视化流程的三个流程级别:主流程、子流程和子子流程。 Celonis 为这两个过程开发了一种特殊的分析方法。初始项目阶段包括七个步骤,从启动会议开始,到整合研讨会结束,然后流程进入持续优化阶段。
运营影响
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