适用行业
- 教育
用例
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
本案例研究中的客户是华盛顿州社区和技术学院委员会 (SBCTC)。 SBCTC 是一个企业级组织,负责监管华盛顿州的 34 所大学。他们正在多个园区推出新软件,并且在培训员工使用新系统方面面临挑战。制作培训材料和设计教学流程的责任被委托给科琳和格雷琴。他们致力于为同事提供良好的培训体验,并正在寻求一种解决方案,使流程更加高效和有效。
挑战
华盛顿州社区和技术学院委员会 (SBCTC) 在决定在多个校区推出新软件时面临着重大挑战。主要问题是如何有效地培训员工以可扩展的方式使用新系统。负责教学设计的 Corinne 和 Gretchen 意识到,使用他们当前的工作流程为新系统创建培训材料将是一项艰巨的任务。他们还发现,员工正在努力寻找有关新系统问题的答案。内容的创建不仅耗时,而且一旦创建,员工就不容易访问或搜索。由于缺乏完善的资源和工作流程,培训过程变得不堪重负。
解决方案
为了克服这些挑战,团队决定投资 ScreenSteps,这是一种旨在简化文档流程的解决方案。 ScreenSteps 为实施新系统提供了一个有组织的平台,使员工可以轻松浏览和搜索所需的信息。该软件可以创建易于访问和搜索的培训材料,从而大大减少了培训员工使用新系统所需的时间和精力。现场培训课程还通过结合 ScreenSteps 教程得到了增强,提供了更全面、更有效的培训体验。该解决方案不仅简化了培训流程,还确保最终用户在需要时可以随时使用资源。
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