Wistar Group 的历程：从有缺陷的流程到利用 SweetProcess 节省 87,000 美元
适用行业
- 建筑物
- 设备与机械
适用功能
- 设施管理
- 维护
用例
- 库存管理
关于客户
Wistar Group 是一家在 B2C 和 B2B 领域运营的物业管理公司，致力于高效管理维护和工单。 Anequim 是 Wistar Group 的子公司，是一家为其他物业管理公司提供后台支持的 B2B 公司。两家公司合计拥有 235 名员工。 Wistar Group 的目标是在未来五年内将公司规模扩大两倍，而 Anequim 则希望推出另外三项服务来提供高效的后台支持，使物业管理公司在开始使用 Anequim 时能够赚更多的钱。
挑战
Wistar Group（一家物业管理公司）及其子公司 Anequim（一家提供后台支持的 B2B 公司）一直在与有缺陷的流程和程序作斗争。这些公司陷入了永久的更新周期，导致时间和精力的浪费。员工没有使用正确版本的程序，并且没有质量工具来确保他们始终使用最新版本。这导致了错误要么被发现较晚，要么发生在中间。该公司还面临技术障碍。最初尝试通过手动控制机制和 Microsoft Word 将流程系统化，但失败了。他们尝试了 ISO-9000 书面文档，但它需要专门的文档控制资源。 Google Drive 改善了这种情况，但它仍然无法确保每个人都在查看正确的信息或了解最近的更新。
解决方案
该公司开始探索各种软件包，包括 Process Street、Lucidchart 和 SweetProcess。他们发现 SweetProcess 更简单、价格实惠，并且配备了所有必要的功能。 Wistar Group 开始将其所有流程和程序转换为 SweetProcess。随着 SweetProcess 继续实施新功能（团队、工作流程、通知等），公司也随之成长。他们收到了积极的回应，并看到了产品的不断改进。在与 SweetProcess 合作几个月后，他们已经完全适应了。该公司鼓励员工依靠书面程序而不是口头指示。他们设计了最好的流程和程序，教导员工应该做什么，并确保主管使用这些程序来确保员工正确地完成工作。
运营影响
数量效益
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