技术
- 功能应用 - 制造执行系统 (MES)
适用行业
- 教育
- 零售
适用功能
- 设施管理
- 维护
用例
- 人员跟踪与监控
- 虚拟培训
服务
- 培训
关于客户
本案例研究中的客户是一家财富 500 强制造商,生产通过零售店销售的品牌消费食品和宠物食品。过去 150 年来,他们在全球建立了 100 多个品牌的产品组合。他们的目标是生产为消费者提供美味、营养、便利和价值的人类和宠物食品。为了实现这一目标,他们认识到需要进行一线数字化转型,以创建世界一流的培训和技能提升计划。他们已经在五个工厂部署了数字工作指导平台 Dozuki,并计划部署更多工厂。
挑战
该公司正在应对多项挑战,包括员工退休人数增加、缺乏数字化流程以及缺乏正式培训计划。这些问题导致质量问题和停机时间激增。随着新的一线员工加入,没有适当的计划来提高他们的技能以满足生产需求,从而导致问题的重复循环。由于一线培训不佳,该公司每年损失约 300 万美元。他们的设施历来依赖工作见习和口碑来进行操作员培训,但事实证明这是不够的。由于退休员工数量众多,纸质活页夹中的文档已经过时,因此迫切需要标准化流程信息。易腐产品的敏感装配线的转换错误每年给公司造成数百万美元的损失,包括缺陷、供应链问题和利润损失。
解决方案
该公司选择 Dozuki 作为维护转换流程的中央解决方案。 Dozuki 为一线员工提供了通过平板电脑轻松即时地访问关键信息的功能,取代了以前每个班次由一个人集中知识的系统。最初,Dozuki 在一家工厂进行试点,在取得积极成果后,在整个企业范围内推广。有了 Dozuki,工作说明中现在嵌入了照片和视频,为加强流程和减少错误提供了视觉辅助。所有一线操作员都被授予作者权限,如果他们在网站上没有看到某些内容,他们就可以创建一个流程。该公司还开始为其维护技术人员提供培训课程,其中一些技术人员已在该岗位工作超过 16 年。这种数字培训有助于缩小基本制造一线知识的差距,减少潜在的停机时间。
运营影响
数量效益
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