Atera

The journey towards a cost-effective solution that enhances efficiency has been transformative. In the past, the service delivery process for MSPs adhered to the traditional break fix model. Unfortunately, this approach often resulted in delays in customer support and extended response times for issue resolution. With limited centralized management of customer assets, monitoring capabilities, and ticket control, delivering high-quality services was a challenge. However, our company underwent a remarkable evolution when we transitioned to the MSP model and partnered with Atera solutions. With specific objectives in mind, Henrique sought to achieve cost reduction, improved management and control, and increased overall productivity. This partnership has proven to be a crucial turning point in our operations, enabling us to meet and exceed these goals.

Innovate IT, a Managed Service Provider based in Cape Town, South Africa, faced challenges in efficiently managing and resolving a high volume of support tickets. With over 2,300 supported endpoints and a team of 21 technicians, the company needed a solution to streamline their IT support processes and enhance service delivery. The existing system was not sufficient to handle the growing demands, leading to slower ticket resolution times and potential client dissatisfaction. The company sought a comprehensive platform that could provide insights into client environments, identify nonconformances, and offer solutions to improve performance. Additionally, Innovate IT aimed to enhance their security offerings to protect client networks from potential threats.

Bigabid's analytical databases, originally based on MySQL, were not meeting the performance requirements needed for their operations. The company faced significant delays in generating data insights, with processes taking days and struggling to access data older than three months. This limitation hindered their ability to compare results seasonally or year-to-year. Bigabid aimed to analyze data for a million ad auctions every second and manage data lakes with hundreds of terabytes in near real-time. They needed a high-performance database to merge their internal BI and data analysis platforms into a central data platform.

Back in 2016, Fuse Technology Group faced a challenge with their existing tools that failed to deliver the promised results. They were determined to find a reliable solution that could streamline operations, improve efficiency, and enhance customer satisfaction. As a trusted company in the industry, they recognized the importance of finding a partner they could rely on to meet their IT service needs. Brian Legare, Vice President of Fuse Technology Group, conducted thorough research and evaluation to find a comprehensive solution that aligned with their requirements and provided the reliability and functionality they sought. During this process, they discovered Atera, an all-in-one remote monitoring and management (RMM) platform designed specifically for managed service providers. Impressed by its capabilities, Fuse became an early adopter of Atera and has been a loyal customer ever since.

Phoenix Management Solutions, a prominent trucking holding company, faced challenges in managing IT operations across its seven distinct trucking companies. With 25 offices throughout the U.S. and a central hub in San Antonio, TX, the company needed a unified IT solution to streamline operations and improve efficiency. The reliance on TeamViewer and their MSP's IT support was proving to be a constraint, leading to inefficiencies and a lack of agility. The company sought to standardize and streamline operations across its diverse trucking brands, necessitating a more agile and responsive IT solution. This led to the appointment of Mark Marquez as their Systems Administrator, tasked with managing 120 endpoints, comprising various laptops and desktops across the U.S.